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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

May 26, 2021

The salesman was friendly and willing to work with me on the price I wanted to pay. The negotiations didn’t drag out and were quick and smooth, it was an overall good experience More

by Levi Axlund
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Chris Smith
May 26, 2021 -

Alan Webb Mazda responded

Levi, Excellent. We are pleased to hear that your purchase experience was quick and smooth. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new CX-30 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

May 23, 2021

I have no problems with the service from this dealership. In fact the service is faster and more practical than some other dealerships. I am satisfied with my purchase and the service. More

by Kdt7694
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Milbrandt, Detrik Blue
May 24, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this kind review with a 5-star rating. We are pleased to hear that you have experienced no problem with us and that your service has been fast and practical. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

May 22, 2021

Great buying experience. Ryan Sundine was our salesman and he made the process easy. Found the car via your website and traveled from Boise Idaho to make the purchase. More

by redgate_241
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine, Jesse Guldenzopf
May 24, 2021 -

Alan Webb Mazda responded

Mark, We are pleased to hear that your experience was great, you found the car you wanted, and Ryan made the process easy. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. Take care and enjoy your new Miata! Sincerely, Your Alan Webb Mazda Auto Family

May 21, 2021

I was scheduled quickly. I was contacted my car was ready before the anticipated time . Detrik was very professional and friendly . 4 more words to complete? Really? More

by Suzanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 24, 2021 -

Alan Webb Mazda responded

Suzanne, Thank you for taking the time to share this nice review. We value your time and feedback. We are happy to hear that your service was performed in a timely matter and Detrik was professional and friendly. We look forward to seeing you and your Mazda Cx-5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

May 20, 2021

Great service great customer service convenient loaner vehicle. I bought my car here and would probably buy my next vehicle from them again. Thank you again More

by THEFRANCOACOSTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 24, 2021 -

Alan Webb Mazda responded

Francisco, Fantastic! We are pleased to hear that your service was great, accomodating, and conveinent. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda5's service needs. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

May 20, 2021

Very smooth transaction. Friendly, knowledgeable staff. I went home to think about it before making my decision with no pressure from the salesman or manager. Great experience overall. More

by CW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Natalie Erickson, Ryan Sundine, Collin Griffin, Jay Salaz
May 24, 2021 -

Alan Webb Mazda responded

Carrie, Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We are pleased to hear that our staff was friendly and knowledgeable while providing a pressure-free purchasing experience. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new Mazda CX-30 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

May 20, 2021

This was my first time visiting Alan Webb Mazda. It was a very pleasant experience. The service advisor was helpfully, informative and friendly. I am happy to have my Mazda services here More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 24, 2021 -

Alan Webb Mazda responded

Tracy. We are happy to hear that your first service was very pleasant and earned a return visit in the future. Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We look forward to seeing you and your Mazda CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

May 14, 2021

Had appointment in the morning but my car never even got looked at til noon. Was told they didn't have a tech. I understand these things happen but knowbody told me it might be awhile and I couldn't leave c More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Benshoof
May 17, 2021 -

Alan Webb Mazda responded

Tracy, We are disappointed to hear of your less-than-stellar experience with us. We sincerely apologize for falling short with our customer service. We value your time and feedback. Your insights help us to grow a positive customer experience for you and others. Again, we are sorry we failed in providing a timely appointment and for causing any inconvenience you may have experience. Please take care. Sincerely, Alan Webb Mazda

May 13, 2021

Deteick was very helpful, polite and stayed in contact with us for the duration of time that our car was being serviced. He was very helpful. More

by Aander03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 17, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review. We are pleased to hear that Detrik was helpful, polite, and kept you informed. We look forward to seeing you in the future. Take and have a great day! Sincerely Your Alan Webb Mazda Auto Family

May 13, 2021

The worst experience I’ve ever had purchasing a vehicle. The only process I enjoyed was CJ in the finance department. Perhaps because he was not part of mazda? More

by Na
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Labay, CJ Seaman, Collin Griffin, Edgar Martinez, Jay Salaz
May 17, 2021 -

Alan Webb Mazda responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Take care, Edgar Martinez General Sales Manager Alan Webb Mazda 360-334-3000 ext 350 EdgarM@alanwebbautogroup.com

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