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Alan Webb Mazda

Vancouver, WA

4.7
1,246 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,246 Reviews of Alan Webb Mazda

June 20, 2021

I couldn’t turn off my car and needed get it fixed the same day. They took my car the same day and fixed it. Excellent service. In two hours I got my car back. More

by mash5760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Jul 16, 2021 -

Alan Webb Mazda responded

Hello, Thanks for the amazing review and rating! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

June 18, 2021

The staff is always professional and the dealership is clean. My car was finished on time as usual. Thank you for great customer service. Shelly More

by SHELLYMESHAY
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Jul 16, 2021 -

Alan Webb Mazda responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

June 18, 2021

Installed a replacement panal on the driver’ seat. Took about an hour and a half and it’s functioning fine. Good work, always friendly and polite people More

by annfwagoner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Jul 16, 2021 -

Alan Webb Mazda responded

Thanks for the amazing review and rating, Ann! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

June 05, 2021

It was a pleasure doing business with them. Ryan was knowledgeable about the vehicles, explained all the safety features, and wasn’t pushy. Handling the financing and paperwork was professional and Marc More

by walleye48
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Jay Salaz, Ryan Varner
Jun 10, 2021 -

Alan Webb Mazda responded

Jerry, Awesome! We are happy to hear that Ryan was knowledgeable while providing a pressure-free purchase experience. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new Mazda6 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

June 05, 2021

Chris was very responsive to our needs and to get things accomplished as quick as possible. He explained the loan and different options available to us. Have not had any issues contacting him. More

by grizzlydoodles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Chris Smith
Jun 10, 2021 -

Alan Webb Mazda responded

Marc, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that Chris was very responsive, prompt, and available. We look forward to seeing you and your new Mazda3 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

June 03, 2021

Customer rep was on the phone and made no point acknowledging I was there. Ten minutes later another rep came and asked if I'd been helped. She took care of it. Wait time was about an hour. Re More

by PENNOTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Jun 03, 2021 -

Alan Webb Mazda responded

Sharon, We are disappointed to hear of your less-than-stellar experience. Your insights help us to grow a positive customer experience. Thank you for taking the time to share this review. We are sorry that your service was less than superb this time. It is our goal to provide truly exceptional service every time. We certainly hope to see you and your Mazda3 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

June 03, 2021

I found everyone to be polite, professional and helpful. Quick service. Completed the work on time. Clear explanation of work done and furthet work needed. Great job. More

by ROSS_DEBRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Alicia Benshoof, Detrik Blue, June White
Jun 03, 2021 -

Alan Webb Mazda responded

Debra, We are happy to hear that your service was professional, polite, and prompt service. We value your time and feedback. Thank you for choosing Alan Webb Mazda For your Grand Caravan's service needs. We look forward to seeing you in the future. Have a wonderful and take care! Sincerely, Your Alan Webb Mazda Auto Family

June 02, 2021

They are great. I have no complaints. I will use them in the future without hesitation. Thanks for the great service that you did for me. More

by indiaink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Jun 03, 2021 -

Alan Webb Mazda responded

Shannon, Awesome! We are thrilled to hear that your service was great earning your repeat patronage. We look forward to seeing you. Thank you for choosing Alan Webb Mazda for your CX5's service needs. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

June 02, 2021

Great customer service. Prompt and attentive . The service department was exceptional, I appreciate the staff and quality service they did. Very efficient. The front desk was very nice as well. More

by ayanaensley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Jun 03, 2021 -

Alan Webb Mazda responded

Ayana, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that our advisors were prompt and attentive while delivering quality and efficient work. We look forward to seeing you and your Mazda6 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

June 02, 2021

Detrick was terrific! Best communication I have had since coming to service department. Everything was fixed as requested and no surprise charges, which in itself was a welcome surprise. Seems like y More

by LHUGHES7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof, Detrik Blue
Jun 03, 2021 -

Alan Webb Mazda responded

Luiza, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Detrik was terrific, your service was upfront, and repaired to your expectations. We look forward to seeing you and your CX9 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

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