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Alan Webb Mazda
Vancouver, WA
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,244 Reviews of Alan Webb Mazda
July 06, 2021
Had two issues with service department. Tech left oil drain plug loose after oil service and failed to fix and pay attention to tsb about squealing wheel bearing when brought in for related noise. Both drain plug loose after oil service and failed to fix and pay attention to tsb about squealing wheel bearing when brought in for related noise. Both times had to return vehicle to service which was inconvenient and time consuming. Eventually fixed both problems, but didn’t inspire confidence in abilities. At one point after getting the vehicle back when wheel bearing noise was not corrected, I called to make an appointment saying it wasn’t fixed and the response was “okay”, not even an “I’m sorry”. Sent in a complaint via website email and received a call from the sales department asking what new car I was interested in. Told the sales rep that my email was a complaint about service and to direct it to the proper staff. Never received any response. More
by crfraser28
Verified CustomerEmployees Worked With
Alicia Benshoof, Detrik Blue
July 03, 2021
I have been have had my car serviced here since 2012…always friendly, quality service. This last visit was subpar. The front desk was not rude, but not friendly. The quality of the work was not tha 2012…always friendly, quality service. This last visit was subpar. The front desk was not rude, but not friendly. The quality of the work was not that great — typically, when having the oil changed they fill the windshield reservoir and provide recommendations for services needed. This time none of that happened. Plus, they put the most expensive oil (synthetic) without a conversation. Went from $60 to $100 — I was told it was basically my fault as I didn’t tell them at the time of service I didn’t want synthetic. I’ve never had to specify in the past. Hopefully, this was just an off day for them…if this is the new type of service provided, I’ll go elsewhere. More
by TG808
Employees Worked With
Alicia Benshoof
June 28, 2021
Detrik was awesome: inherited my closed recall issue, contacted the people in charge, got re-repairs approved and my car scheduled all in the time he said he would! Car repaired and I'm happy and safe! contacted the people in charge, got re-repairs approved and my car scheduled all in the time he said he would! Car repaired and I'm happy and safe! More
by STACI.PETERS
Employees Worked With
Detrik Blue
June 24, 2021
I took my new car in for the first oil change,was surprised that they did not vacuum the floors inside the car. My other car at Toyota always did and washed it. The girl in the office in the service surprised that they did not vacuum the floors inside the car. My other car at Toyota always did and washed it. The girl in the office in the service department was very nice and friendly More
by ELAINESOL1250
Employees Worked With
Alicia Benshoof
June 21, 2021
Alan Webb has serviced my CX5 for 30K miles. Ever representative has been friendly, cooperative and energetic with customers and colleagues. Everyone listens and communicate well. They have gone the representative has been friendly, cooperative and energetic with customers and colleagues. Everyone listens and communicate well. They have gone the extra mile and always have done what they promised. More
by rzretail
Employees Worked With
Jacob Cooksey, Alicia Benshoof, Detrik Blue
June 20, 2021
They really worked with me to get me a great deal! They literally went the distance to get me my car by meeting me half way as I live 300 miles away. literally went the distance to get me my car by meeting me half way as I live 300 miles away. More
by JWolf42
Employees Worked With
Chris Smith, Jay Salaz
June 20, 2021
I couldn’t turn off my car and needed get it fixed the same day. They took my car the same day and fixed it. Excellent service. In two hours I got my car back. same day. They took my car the same day and fixed it. Excellent service. In two hours I got my car back. More
by mash5760
Employees Worked With
Detrik Blue
June 18, 2021
The staff is always professional and the dealership is clean. My car was finished on time as usual. Thank you for great customer service. Shelly clean. My car was finished on time as usual. Thank you for great customer service. Shelly More
by SHELLYMESHAY
Employees Worked With
Alicia Benshoof
