Back

Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

Directions

By Type

1,248 Reviews of Alan Webb Mazda

September 03, 2021

Fantastic customer service, kudos to Detrik, he’s real asset and proficient person to have working the front desk .Also a pleasant and accommodating waiting area. More

by FRANCISCOLAZZARA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 07, 2021 -

Alan Webb Mazda responded

Francisco, Thanks for the amazing review and rating! We look forward to seeing you and your Mazda3 in the future. Sincerely, The Alan Webb Mazda Team

September 02, 2021

They were very polite, but offered the same bait and switch and sleight of hand as other dealers. At least it was relatively quick and I have a great car. My other Mazdas have been fantastic. More

by Mazdafan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Metz, Kyle Ward
Sep 02, 2021 -

Alan Webb Mazda responded

MazdaFan, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Sales Manager, Jay Salaz, to discuss this matter at 360-334-3000 ext 351.

Sep 03, 2021 -

Mazdafan responded

A car was advertised on the website and when I got there it didn't exist. I said I did not want a CNA and at the final financing I had to choose a CNA option that I had already said I did not want. I asked for and did not get the Mazda loyalty credit, even after showing proof of ownership of two other Mazdas. On top of that I did not get the 0% APR for 36 mos advertised by Mazda since the car had been a loaner and even though a 2021 model it was used. I still do not want the CNA I was forced into. I will not use this Mazda dealer again. Car buying is stressful and this is why.

September 02, 2021

Excellent service and helpful personnel. Car was delivered clean full tank of gas any and all questions were answered. Finance person and salesman help to complete the process as quick as possible. More

by bigmacattack0723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Marc Allen, Chris Smith, Jacob Cooksey, Jay Salaz, Alicia Benshoof
Sep 02, 2021 -

Alan Webb Mazda responded

Peter, That's great to hear. Thanks for sharing your experience with us. We are pleased to hear that our staff was helpful and provided excellent service. We look forward to seeing you and your new Mazda CX5 in the future. Take care and have a wonderful Labor Day Weekend! Sincerely, Your Alan Webb Mazda Auto Family

September 01, 2021

Always great fast prompt service. I never have to question if the work is done, done properly etc. great customer service as well. Thank you More

by Tammi Murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 02, 2021 -

Alan Webb Mazda responded

Tammi, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that your services continue to be prompt and thorough. We look forward to seeing you and your Mazda6 in the future. Take care and have a wonderful Labor Day Weekend! Sincerely, Your Alan Webb Mazda Auto Family

August 30, 2021

They took me at my appt time. I was able to wait for my car since it was only a little over an hour. Detrick was very courteous and let me know details as the mechanic was working on my car . We have bee More

by lynnwilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Sep 02, 2021 -

Alan Webb Mazda responded

Tracy, thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that Detrick was courteous and thorough with your service details. Thank you for being a loyal client and choosing Alan Webb Mazda for your Mazda CX-9's service needs. Take care and have a wonderful Labor Weekend! Sincerely, Your Alan Webb Mazda Auto Family

August 26, 2021

Everyone has been very polite and friendly.Work is Everyone has been very polite and friendly. Work is performed in a timely manner. Safe and clean envirinment while waiting. I have never left feeli More

by Tari L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof, Detrik Blue
Aug 27, 2021 -

Alan Webb Mazda responded

Tari, thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

August 25, 2021

Working with Blake was one of the best car buying experiences we’ve ever had. He had the car we wanted waiting for us on arrival and was very thorough with explaining all the features and how they wo More

by tiffaneyblaikie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay, Kyle Ward
Aug 27, 2021 -

Alan Webb Mazda responded

Tiffaney, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

August 25, 2021

Had service problem between 2 dealerships. Alicia Benshoof was outstanding - professional and caring. You really have a gem in Alicia. Promotion or raise? Gentlemen who worked along side Alicia More

by wgn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Aug 27, 2021 -

Alan Webb Mazda responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Mazda Team

August 25, 2021

I've been to nearly all of the Mazda dealers in the Portland/Vancouver metro area. While I've always had good sales support, the service support has not always been great. I chose Alan Webb because I a More

by Sheilamason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Aug 27, 2021 -

Alan Webb Mazda responded

Sheila, Thanks for the amazing review and rating! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

August 20, 2021

The service was awesome but I have to say the phones calls and texts and emails afterwards could be less. Being woken up at 8:30 AM didn’t make me want to do it More

by CAE41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Aug 27, 2021 -

Alan Webb Mazda responded

Hello, Your satisfaction is important to us. Thank you for your feedbck. Your insights help us to provide a positive customer experience for you and others. We look forward to seeing you in the future. Take care and have a great weekend! Sincerely, Your Alan Webb Mazda Auto Family

...
64
...