Alan Webb Mazda

Detrik Blue was very friendly, professional and followed up with me via phone when there was a slight delay with my car service. I added an additional service to my car that was not mentioned before my appo up with me via phone when there was a slight delay with my car service. I added an additional service to my car that was not mentioned before my appointment. Detrik had no problem fitting it in and provided the cost details. More

Excellent receptionist and service, Very friendly, efficient and on time, easy to make appointments, good text message reminders, very friendly receptionist, I didn’t meet to service people so I can’t efficient and on time, easy to make appointments, good text message reminders, very friendly receptionist, I didn’t meet to service people so I can’t speak for them but it seems they did a very good job. Just a bit pricey, but not unusual for a dealership. Thank you. More

Very pleased with the service I received. The only issue I had was the first person who helped me at the counter did not show me any prices for the service but verbally said them. I either misheard her or s I had was the first person who helped me at the counter did not show me any prices for the service but verbally said them. I either misheard her or she said the wrong charge so I was quite surprised at the high cost. I would have just called my husband to ask if it was reasonable and found out that it was and done it anyway. I just want to give you a heads up about that though. The man who took my payment was very kind about it and gave me a discount. He didn’t have to do that so it was nice. He explained that the synthetic oil is expensive. All is fine and I will be better about asking to see the price in case someone doesn’t show me. I plan to come back. So you understand, this vehicle is new to me and as I gain experience it will help. If it was my business I would require they show the estimates. Maybe even a signature. To conclude, the quality of service was excellent though. I waited for my car and felt the wait was only a little longer than expected which is fine. Thank you More

Chris Smith was a knowledgeable, helpful salesman. Manager Jay- not so much. When he offered us $9k for our trade in, said it was “the best he could do.” (We knew it was worth just under $12k.) Five m Manager Jay- not so much. When he offered us $9k for our trade in, said it was “the best he could do.” (We knew it was worth just under $12k.) Five minutes after we drove away he called to offer us $11k. This behavior led us to conclude he lied about “the best he could do,” loosing his credibility and our trust. Later that day, I spoke with salesman Jordan & we agreed to $11,500. Next day we came to close the deal with Chris. We asked to meet Jay to discuss previous days events. Jay was dismissive, arrogant and condescending- not good qualities in a car salesman/ manager. The ONLY reason we proceeded with the deal was because of your stellar service department. Following pages ask to rate your employees. I couldn’t give Jay a minus star rating, so chose 1. More

Staff were responsive and friendly. Repairs were made quickly and at a good price. Staff stayed in contact with me through the entire process. Very satisfied with my experience. quickly and at a good price. Staff stayed in contact with me through the entire process. Very satisfied with my experience. More

I would not recommend this dealership in Vancouver Wa The customer service is terrible and absolutely no follow through. I drove from BG to check on my car because no one answered the phone after sever The customer service is terrible and absolutely no follow through. I drove from BG to check on my car because no one answered the phone after several attempts throughout the day and found out it was just sitting there after 24 hours . After careful consideration I went snd took my car back and went the extra distance to the Portland Mazda where I received regular text updates about my car. More

What a Great dealer ship Very friendly know how to What a Great dealer ship Very friendly know how to please customers an make them not feel pressure of buying.Wife Love her New CX30.Keep up the amaz What a Great dealer ship Very friendly know how to please customers an make them not feel pressure of buying.Wife Love her New CX30.Keep up the amazing customer service .I will definitely tell friends . More

Friendly and fast staff. Smoothest car purchase we've ever had. Everyone was excellent. I don't have anything extra to say. Have a great day! ever had. Everyone was excellent. I don't have anything extra to say. Have a great day! More

The staff was very friendly and we're never pushy. Each person I dealt with took time to explain things clearly and fully. I would highly recommend buying your next car at Alan Webb Mazda. person I dealt with took time to explain things clearly and fully. I would highly recommend buying your next car at Alan Webb Mazda. More

A very good experience very kind and polite customer service as well as efficient respectful and curious customer service I was very pleased with how quick the service was completed service as well as efficient respectful and curious customer service I was very pleased with how quick the service was completed More