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Alan Webb Mazda

Vancouver, WA

4.7
1,246 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,246 Reviews of Alan Webb Mazda

March 25, 2022

Brought the car I purchased from you for it's oil change. Driving home on the Interstate my hood starts bouncing up and down, which was very unnerving. The Tech had not shut my hood completely. Had to pull More

by patriciacortez425@g
Recommend Dealer
No
Employees Worked With
Detrik Blue
Apr 01, 2022 -

Alan Webb Mazda responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Detrik Blue, to discuss this matter at 360-334-3002 ext 332 or detrikb@alanwebbautogroup.com

March 24, 2022

Service Department is courteous and knowledgeable. Work performed was documented and explained.. I will continue to use this service department for my Mazda. More

by darlene.dickson62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Mar 29, 2022 -

Alan Webb Mazda responded

Darlene, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that you will continue to use our Mazda service dept. We look forward to seeing you and your Mazda CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

March 23, 2022

Always courteous always does follow ups, they let you know where your services are that need to be done. More

by COWEEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Floyd Quiding
Mar 23, 2022 -

Alan Webb Mazda responded

Shirley, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to read that you received courteous customer service. We look forward to seeing you and your Mazda3 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

March 19, 2022

We were treated very well. The mechanical/electrical problem was diagnosed as the main airbag module. New modules are not available but I found a used one that you installed. More

by abmarentette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Mar 21, 2022 -

Alan Webb Mazda responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Floyd Quiding, to discuss this matter at 360-574-1131 ext 230 or floydq@alanwebbautogroup.com

March 18, 2022

Very good, Collin was amazing, would recommend absolutely again for another vehicle! Thank you very much More

by Jill S Bangs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, CJ Seaman, Collin Griffin
Mar 21, 2022 -

Alan Webb Mazda responded

Jill, Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We are pleased to hear that Collin was amazing earning your recommendation. We look forward to seeing you and your new Mazda CX-5 in the future. Take care and have a lovely day! Sincerely, Your Alan Webb Mazda Auto Family

March 17, 2022

Detrik Blue (I hope I’m spelling his name correctly) was very helpful and communicative. Once I was finally able to have my warranty released and the parts were finally delivered he made quick work of the r More

by Stewartseven37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Mar 21, 2022 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Detrik was very helpful, professional, and personable. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

March 15, 2022

My experience at Alan Webb was wonderful. The salesman went above and beyond. Also he was fun. The salesman follwed up several days after the sale to see if there was anything else I needed. More

by gccastevens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave (Chevy dealership), Collin Griffin, Jay Salaz
Mar 16, 2022 -

Alan Webb Mazda responded

Cheryl, That's awesome. We are pleased to hear that your experience was wonderful and that our staff went above and beyond. Thank you for choosing Alan Webb Mazda for your vehicle needs. We value your time and feedback. We look forward to seeing you and your new Mazda CX5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

March 10, 2022

I was able to digitally schedule an appointment for a Life time Oil Change and tire rotation for the next day. The front desk guy was very friendly. My car was serviced in the time frame that I needed- a More

by MESHELLSILVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Mar 16, 2022 -

Alan Webb Mazda responded

Michelle, We are happy to hear that your service was easy from scheduling to pickup. We value your time and feedback. We look forward to seeing you and your Mazda CX-5 in the future. Thank you for choosing Alan Webb Mazda for your service needs. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

March 09, 2022

Have been a customer for over 25 years. Two vehicles, both Mazdas. Very satisfied with their services. More

by REBrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Jacob Cooksey, Detrik Blue
Mar 16, 2022 -

Alan Webb Mazda responded

Ronald, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are thrilled to hear that our staff has continued to earn your business for 25 years. We can't thank you enough for your continued loyatly. We look forward to seeing you and your Tribute in the future. Have a wonderful day and take care. Sincerely, Your Alan Webb Mazda Auto Family

March 07, 2022

My Mazda dealer is always courteous and prompt, explaining anything I might ask! The office is well-stocked and clean. I always recommend this dealership, as they have taken good care of my car a More

by RSK20S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not know other names of those who help. Sorry, Detrik Blue, Floyd Quiding
Mar 16, 2022 -

Alan Webb Mazda responded

Rodney, We are pleased to hear that we are always courteous and prompt. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda3's service needs. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

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