Back

Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

Directions

By Type

1,244 Reviews of Alan Webb Mazda

April 05, 2022

They were so helpful and quick at getting my car serviced and back on the road. I was very pleased and will come back for future service More

by JBEEKSX4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Erskine, Jacob Cooksey, Detrik Blue
Apr 06, 2022 -

Alan Webb Mazda responded

Jennifer, We are happy to read that we were helpful and prompt. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your CX-5's service needs. Have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

April 04, 2022

We came in for an oil change. Super sweet lady said it would take 45-60 minutes. We were there for 90 minutes before she came and told us that they were just “putting in the oil n More

by jones.kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mikayla Parker
Apr 06, 2022 -

Alan Webb Mazda responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Detrik Blue Service Manager 360-334-3002 ext 332 detrikb@alanwebbautogroup.com

April 04, 2022

Service department is always very knowledgeable. I specifically like the updates via text, and the videos of the series being done. More

by EL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gilcrease, Detrik Blue
Apr 06, 2022 -

Alan Webb Mazda responded

Hello, Thanks for the amazing rating! We are happy to read that our service department is always knowledgeable with good communication. We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

April 01, 2022

The lay who checked me in was polite and efficient, telling me my costs upfront. I also appreciate that there were snacks as I had just come from work and was starving. More

by aprilhartman1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure of the young lady's name. Pictures would help., June White, Mikayla Parker
Apr 01, 2022 -

Alan Webb Mazda responded

April, We are happy to hear that Mikayla was polite and efficient during your service visit. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda6's service needs. We look forward to seeing you again. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Mazda Auto Family

March 30, 2022

Staff was very nice and helpful through the whole process and service appointment was shorter time than expected. More

by SLVAUGHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Detrik Blue, June White, Floyd Quiding, Mikayla Parker
Apr 01, 2022 -

Alan Webb Mazda responded

Shauna, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that our staff was very nice and helpful. We look forward to seeing you and your Mazda CX-9 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

March 29, 2022

I have always had the best of service here at this dealership! Thank you for making me feel at ease driving my cx5 More

by cynthiamckinle44
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mikayla Parker
Mar 29, 2022 -

Alan Webb Mazda responded

Cyndi, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that you continue to receive the best service on your CX-5. We look forward to seeing you again. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto family

March 29, 2022

Friendly people and timely service. They were very fast with the service to get me on my way. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Detrik Blue, June White, Floyd Quiding, Mikayla Parker
Mar 29, 2022 -

Alan Webb Mazda responded

Thanks for the amazing rating, David! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Mazda Team

March 28, 2022

Great experience here. James was helpful and knowledgeable about the product. Very helpful finance experience as well. Overall, I will recommend Alan Webb dealerships. More

by Swarmenhoven1605
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ward, James Durr
Mar 29, 2022 -

Alan Webb Mazda responded

Scot, We are pleased to read that James was helpful and knowledgeable. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new Mazda CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

March 25, 2022

Brought the car I purchased from you for it's oil change. Driving home on the Interstate my hood starts bouncing up and down, which was very unnerving. The Tech had not shut my hood completely. Had to pull More

by patriciacortez425@g
Recommend Dealer
No
Employees Worked With
Detrik Blue
Apr 01, 2022 -

Alan Webb Mazda responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Detrik Blue, to discuss this matter at 360-334-3002 ext 332 or detrikb@alanwebbautogroup.com

March 24, 2022

Service Department is courteous and knowledgeable. Work performed was documented and explained.. I will continue to use this service department for my Mazda. More

by darlene.dickson62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
Mar 29, 2022 -

Alan Webb Mazda responded

Darlene, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that you will continue to use our Mazda service dept. We look forward to seeing you and your Mazda CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

...
52
...