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Airport Honda

Alcoa, TN

4.9
2,890 Reviews

2844 Alcoa Hwy

Alcoa, TN

37701

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2,890 Reviews of Airport Honda

December 31, 2016

Easy and painless! Great customer service! Worked with deal and not all day process. I was scared to go to a large car dealer but he made me feel comfortable with whole More

by Jenny4584
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Homer Hart, Jeffrey Baerns
Dec 31, 2016 -

Airport Honda responded

Thank you for your review. We are glad that you had a great experience at our dealership.

December 29, 2016

2017 Fit Lx I bought my first car 2 days ago from this dealership. Let me say that the process could not have been smoother. A great vehicle for a great price. Bu More

by fitfreak719
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Coffman, Dan Sanford, LaMarcus Thompson
December 28, 2016

Purchase of a 2017 Honda Accord Hybrid I recently purchased a 2017 Honda Accord Hybrid from Airport Honda. JB Baerns assisted with the sale and did a good job. He has been very responsive s More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Baerns
Dec 28, 2016 -

Airport Honda responded

Thanks for your review. Hope you are enjoying your Hybrid Accord and if you need anything let JB know.

December 28, 2016

4th Purchase We recently made our 4th purchase from this dealer. As always, we had a great experience! We are so happy to have such an awesome place to get vehicle More

by Rbclaude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Sanford, Homer Hart, Joe Lafollette
Dec 28, 2016 -

Airport Honda responded

Thank you for your review. Dan appreciates your business and kind words. Thank you for your continued business.

December 21, 2016

Price quote scam to get you to come in This dealer quoted me a price on the phone. When I went in, the salesman said he had misquoted and the out-the-door price was going to be about $2400 More

by Frustrated
Recommend Dealer
No
Employees Worked With
Joe Jemley, Jeffrey Baerns
Dec 22, 2016 -

Airport Honda responded

Our dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. What can I do to assist you? Chris Denny General Manager Airport Honda

Dec 22, 2016 -

Frustrated responded

Dear Mr. Denny: You can sell me the car at the price your salesmen quoted me over the phone minus my counter offer, which was put on paper and given to the sales manager. If you agree to this offer, I would like the paperwork done by phone, or online, if possible. I also want the car delivered to me at my home near west Knoxville. I do not want to see the salesmen I spoke to yesterday. Thank you.

November 08, 2016

Wonderful Services and Employees I purchased my used car in dec of 2015 and have had it for about 10 months now. I have gotten the car serviced at this dealership twice since purchase More

by ToriV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Love, Alex Tipton
Nov 08, 2016 -

Airport Honda responded

Thank you for your review. We are glad that you have had great experiences here at our dealership with both our sales department and our service department.

October 25, 2016

The best place to buy a car I have been shopping at Airport Honda since 1999. I have always been treated with respect and I have gotten the car I wanted with the features and pri More

by rcolquitt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Glenn
October 24, 2016

First Time Buyer This was my first time buying a new Honda. Trenton Simpson was completely awesome! He was so kind and helpful as well as the others who helped me as w More

by Amanda Norton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Simpson
Oct 24, 2016 -

Airport Honda responded

Thank you for your review. We hope you are enjoying your new car.

October 19, 2016

Awesome I would buy a car anywhere Trustin and Dan Work. This is the 3rd Vehicle I have purchased from this dealership, and I sent my son there to purchase More

by Riggs !
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trustin Hampton, Dan Sanford, Homer Hart
Oct 20, 2016 -

Airport Honda responded

Glad you had an awesome experience and thank you for your repeat business.

October 11, 2016

Very poor service I had an 8:15 appointment on October 8, 2016 at the Airport Honda at 3069 Airport Highway Alcoa, TN and arrived at 8:00 am. I requested service as my More

by Airport Honda Bad Customer Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Burns
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