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Airport Honda

Alcoa, TN

4.9
2,890 Reviews

2844 Alcoa Hwy

Alcoa, TN

37701

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2,891 Reviews of Airport Honda

January 30, 2017

Great experience at Airport Honda I needed a bigger vehicle than my Honda HRV for work and they helped find the exact car I wanted! I have worked with this dealership before with other More

by Fisa1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Denny, LaMarcus Thompson, Bruce Wayne, Joe Lafollette
Jan 30, 2017 -

Airport Honda responded

Thank you for taking the time to share your experience. We appreciate your continued patronage in our service department as well as allowing us to assist you in your recent purchase.

January 28, 2017

Intense desire and effort to accommodate and please Bruce Wayne worked diligently to help us meet all our requests. Bruce is delightful and professional! LaMarcus was very professional, informative a More

by Dazzle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Bruce Wayne
Feb 04, 2017 -

Airport Honda responded

Thank you for taking the time to write a review for Bruce and Lamarcus. I know they appreciate your kind words.

January 28, 2017

Great Bruce Wayne went above and beyond anything he would have had to do to make the sale. Me and my wife will definitely return for future purchases becaus More

by Sgarner and Nat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Bruce Wayne
Jan 28, 2017 -

Airport Honda responded

Thank you for allowing Bruce to assist you in purchasing your vehicle and we look forward to assisting you again.

January 27, 2017

Good experience. No problems. Good people all the way around I don't really like buying cars - I find it somewhat stressful. The folks at Airport Honda made it relatively painless. I had bought my previous car t More

by David Butcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Bruce Wayne
January 26, 2017

Honda 2017 My salesman JB was very easy to work with and the service department is great but unfortunately I can't say the same about the manager of airport Hond More

by Ruger260
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trustin Hampton, Homer Hart, Rick McGinnis, Jeffrey Baerns
January 26, 2017

Great experience Bruce was very helpful in helping us find the right vehicle for our teenage son. The experience could not have been any better. We highly recommend bo More

by Joe0126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Bruce Wayne
Jan 26, 2017 -

Airport Honda responded

We would like to thank you for taking the time to write this review on Dealerrater. We hope your son is enjoying his new car and please do not hesitate to contact Bruce should you need anything.

January 24, 2017

Great Experience This was probably the best car buying experience I've ever had. Bruce and Brett answered all of my questions and allowed me as much time as I needed t More

by AT Campbell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Brett Marriott, Bruce Wayne
January 24, 2017

Great dealership! We had a great experience purchasing our new vehicle here. All the sales people were incredibly welcoming and knowledgeable. They have a large selecti More

by CMcKenney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geof Ryback, Jeffrey Baerns
Jan 24, 2017 -

Airport Honda responded

hank you so much for your review. We appreciate your business.

January 17, 2017

Would not go back. Certified cars are really not looked over carefully before they go on the lot...not really certified. Had we not found the problems, they would not h More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Denny, Trustin Hampton, Tim Bowers
Jan 17, 2017 -

Judy responded

A customer believes that when they purchase a Certified car that it has been thoroughly and carefully looked at. It should not be up to me, the sales person, or my son to check for faults; it is up to the person/persons who certify the vehicle . That's what trusting the dealer is all about. The rear view mirror was positioned in such a way that the windshield damage could not be seen on the day we purchased the car. The damage existed BEFORE I drove it home, and I strongly object to any insinuation that it was done after it was driven home. In fact, when we brought it back for you to repair the windshield--that was when the wheel covers were scuffed by one of your people.. One was repaired; the other still is there, but not noticeable enough to go through the hassle. I did take the car , and another, for a test drive, but you must admit that 20-30 minutes test-driving the car does not give you enough time for an informed and important decision for buying a car. As for signing that I was informed, there was so much back and forth and discussion and papers flying that we were lucky to leave within 24 hours, and I was lucky to have any presence of mind left. Paperwork can be presented properly but circumstances don't always dictate an understandable response. Again, we do not believe the fault lies with Tim, the salesperson, but with the way the dealership interacted with us. I do not appreciate this, and will not purchase a car from Airport Honda again, nor can I recommend them.

Jan 19, 2017 -

Judy responded

Enough said.

January 10, 2017

Enjoyable experience They were fair and honest Jeffrey took the time to show me all my options all the available car is in my price range and went the extra mile with me More

by Bobweishaupt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LaMarcus Thompson, Jeffrey Baerns
Jan 10, 2017 -

Airport Honda responded

Glad you had a great experience and JB was able to assist you in purchasing your new car. If you need anything don't hesitate to contact JB!

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