Advantage Toyota Valley Stream

This is my preferred service center for some time. Though little far from my home but worth the pain to go there and get the professional service. little far from my home but worth the pain to go there and get the professional service. More

My wife and I were very pleased and impressed with our salesman, Marty Goldberg. He definitely does not fit your typical car salesman stereotype of being pushy and just wanting to "close a deal". Marty salesman, Marty Goldberg. He definitely does not fit your typical car salesman stereotype of being pushy and just wanting to "close a deal". Marty was very friendly and honest and took the time to answer all of our questions and concerns. He's a true gentleman, mentch, and a real pleasure to work with. I definitely recommend anyone shopping for a Toyota to work with Marty. More

Shana was the best from start to finish! She was very patient and knowledgeable about all of Toyota's products, cars and service. Going into most car dealerships to purchase a car, you often feel pressur patient and knowledgeable about all of Toyota's products, cars and service. Going into most car dealerships to purchase a car, you often feel pressured or intimidated but that was definitely not the case with Shana. She made sure that you were comfortable and understood everything. She even taught me how to do financial calculations (i.e. calculating the tax information,etc.) I was definitely impressed with the service. I didnt feel rushed and she took great care of me. I would definitely recommend my friends, family, or anyone to Advantage Toyota and to Shana to purchase their car! Great service! Thanks Shana!! More

Entering and first meeting were fine, however you should have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil c have a host greeting you when you enter the service area to tell you to wait and which service adviser to speak to. I was told the wait for an oil change and tire rotation would be 1 1/2 hours which I found long to begin with. 3 Hours later I am still sitting in the service center waiting. Not once had my Service Adviser come over to me to mention what was going on with my car or that it would be longer than expected. I had to hunt him down myself and ask what was going on. Finally after I spoke with him he produced my paperwork and I had to see the cashier and get my keys from the Valet. Upon entering the Service area again to find a Valet I waited and waited and waited. I saw my car sitting outside but no one was there to hand over the keys. I went outside myself and found a valet talking with his friends. Got my keys and walked to my car myself. No one came over to remove the plastic from the seat or the floor mat. Horrendous service. I see now why you give complimentary manicures. A customer will spend all afternoon there getting a simple oil change. (No I did not want a manicure). Why go to a dealership for service when you can get an oil change in 15 minutes or under. There is absolutely no reason it should take more than 3 hours for an oil change and tire rotation. Having worked for Toyota and Lexus in the south for years in the Executive department, I am appalled at this type of customer service. More

The person who took care of me was very friendly and helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only t helpful.. I cannot remember his name. My servicing was to replace one wiper and to remove a nail from my tire. The price was under $40. and only took an hour I was pleasantly surprised. More

We went there because they promised the best deal and that they would take care of NYPD and Firemen. We were wrong. We went with a quote and they proceeded to say the XLE V6 at one dealer was not equiv that they would take care of NYPD and Firemen. We were wrong. We went with a quote and they proceeded to say the XLE V6 at one dealer was not equivalent to the XLE V6 at their dealer and some of the standard features were not included in the other. There price $2500 more for the same car. This is a good lesson in buyer beware and that you should not trust any of the sales staff. I suggest, shop on Edmunds.com and KBB.com to find the car you want and then go to another Toyota dealer. Do not believe for one minute they will "take care of you" NYPD and Firefighters deserve better than what we got at Advantage Toyota. Do your home work and don"t fall for sales pitches. More

Leo always goes above and beyond to make sure my husband and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arp and I are happy. Went in this past weekend for an inspection. Received a free car wash and a smile.. We love Toyota Michele and Giovanni D'Arpa More

As usual a very good experience. Andy was very communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. communicative and knowledgable with me as th customer. my car was also completed in a very timely fashion. More

I have purchased Toyotas before. This was the best experience I have had. Marty Goldberg explained everything thoroughly to me. I will recommend this dealership to many of my friends. Never before experience I have had. Marty Goldberg explained everything thoroughly to me. I will recommend this dealership to many of my friends. Never before did someone take such an interest in helping me. Thank you for employing such caring and knowledgeable professionals. Brenda Wilbur More

I had never leased or bought a car on my own, but after a lot of research online, and conversations with friends, I had pretty much decided to attempt to lease a Prius c. My daughter and I arrived at the dea lot of research online, and conversations with friends, I had pretty much decided to attempt to lease a Prius c. My daughter and I arrived at the dealership mid-afternoon for information and possibly a test drive. We were greeted promptly by one salesman, who "handed us off" to another salesman - Marty Goldberg - who could have described himself as their in-house Prius enthusiast, as he was definitely that! Actually, all the folks we dealt with were friendly and helpful, and answered every question we had very satisfactorily. Eventually, I decided to go with the car we test-drove, and ended up leasing it that very same day - which was their "suggestion" - but I did not feel "pressured" into it. Our salesman stayed with us throughout, enduring a bit of "turbulence" dealing with the insurance company (not in any way the dealer's fault --- although I WOULD suggest that they should put a fax machine right at the desk where these matters are finalized!) and he stayed well past their nominal closing time to: put license plates on the car, further explain all the "bells and whistles" on the car (including sync-ing up both our phones with Bluetooth and Toyota Entune), AND riding with us to the nearest gas station to top off the tank - gratis. It turned into a much longer day than I expected, but all-in-all a very pleasant experience! More