Advantage Toyota Valley Stream

Service This is the first time with Mr. Pantginis. He explained everything told me what is needed now & next visit. They made me appt. for me in advance, s This is the first time with Mr. Pantginis. He explained everything told me what is needed now & next visit. They made me appt. for me in advance, saves me doing. After my car was done he went over everything, no rush job. Would recommend him to all my family friends. This dealership is always good. Will most likely buy my next new car from Advantage Valley Stream Ny More

Great Experience I don't think Advantage Toyota can make it any easier. I lease a 2013 Toyota Rav4 and service is included! I had to get the 15k service and the NYS I don't think Advantage Toyota can make it any easier. I lease a 2013 Toyota Rav4 and service is included! I had to get the 15k service and the NYS Inspection. Having walk in hours makes it easy for me to get the car serviced when I have time. I literally found myself with a couple of hours which were unexpected. I headed over and was taken right in. There was a bit of a crowd but they keep things moving. an hour and a half later and I was out of there AND my car was washed!! my total bill... $0.. This is my 3rd car from Advantage.. Would seem this could be a trend. Thanks to Andy Zollinger for working with me... More

Customer Service is Excellent I have been dealing with Daniel Solis ever since I bought my Toyota Yaris. He is an amazing in every aspect of customer service! He is very knowledgea I have been dealing with Daniel Solis ever since I bought my Toyota Yaris. He is an amazing in every aspect of customer service! He is very knowledgeable about the services that needed to be done. He is very upfront and does not beat around the bush. I personally will only deal with him. More

Completely Satisfied My visit was unscheduled. I just drove up without an appointment because my 'maintenance required' light had come on. I wound up getting an oil change My visit was unscheduled. I just drove up without an appointment because my 'maintenance required' light had come on. I wound up getting an oil change, a brake job, a foglight cover needed replacing (part was ordered), the inspection (which was expiring that month and I had not noticed, the service rep noticed for me), a complimentary manicure, a couple of cups of tea, very clean waiting area (the cleaning ladies seemed to be moving around nonstop between the coffee stations and the bathrooms), friendly service that made me very comfortable as a woman and as a mother (one small child was with me), a service rep that took his time and made sure I understood exactly what my car needed and what I could wait and do on the next visit, and not a long wait time considering I had no appt. and did not come early (I came at about 10am and was out by around 12:30). The guys who wear the blue jackets who take in your car and give it back to you were also very friendly and more than helpful. I am completely satisfied. Try them out! More

oil change I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status and the paperwork was on Bruce Nadel's desk. He had to finish some computer task to get me out of the system which took approximately another 10 minutes because he was having some problems with the computer. Then I go out to get the car and my car could not be located. So I spent another ten minutes while they were looking for my car. They keys were suppose to be on a board when the car is done, the keys to my car were still in the car. When my car was finally located it was blocked in so then they had to find someone else to move the car that was blocking mine. I was totally dissatisfied with this experience. More

Recalls I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I schedule I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I scheduled the appointment, I tried to have that looked into at the same time, but was told this was impossible (?). When I scheduled an appointment for the recall service, I was told that my car could have to be in the shop for up to 2 days. Since I need my car for work (I provide home health services to disabled children) I asked for a loaner car, since the recall is the fault of the manufacturer and I cannot be without a car for that length of time. I was told that giving a loaner car for a recall was not "policy". Unacceptable!!!!!!!! I should potentially miss 2 days of work and disabled children should not receive needed medical services because Toyota refuses to take responsibility for defects in their cars by fixing it AND giving a loaner car!!! While I am generally happy with my Prius and have previously owned and been very happy with a Sienna, if this is "company policy" this car will certainly be my last Toyota! More

I like! 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. More

Regular service and NY State inspection Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work done. Any work that was needed to be done was completed in a timely manner. We were notified as soon as the car was ready for pickup. Thanks again More

Advantage Service Dept As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for service. More

BAIT AND SWITCH!!! THEY BAIT AND SWITCH!!!!!!!! I gave $1000 deposit on a car with the dealer Michael A, On saturday morning. After the deposit went through that day we THEY BAIT AND SWITCH!!!!!!!! I gave $1000 deposit on a car with the dealer Michael A, On saturday morning. After the deposit went through that day we started doing all the paperwork over the phone. Between saturday and monday we exchanged over 30 phone calls. I get up monday morning to head out to them ( they are an hour and a half away) and i discover my current car had two flats. I called to them them i was arranging a ride but would still be there for my car! Michael kept calling to make sure i wasn't bailing. I get there monday evening and they SOLD MY CAR!!! Better yet, they sold it saturday night. So still after they had my deposit for it and they neglected to tell me during our 30 phone calls. They tried pushing me into buying any other crap car they had on the lot. NEVER GO HERE!!!! More