Advantage Toyota Valley Stream

After receiving a Safety Recall Notice (SRS/ ECM) I scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day aft scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day after verifying with the parts & service department the part would be available. I asked if I need to schedule a 2nd appointment, she replied NO here is my business card. I informed her I will return on 4/5 at 1145, she said fine. NEVER apologized for the inconvenience! The next day at my surprise she informed me they ran out of parts AGAIN. I asked what was the point of scheduling an appointment? Why no one contacted me to cancel. She replied with an attitude the list I can say is rude “Come back another day early, nothing I can do, you heard it they don’t have the part”. I was in shock. Does she even know what customer service means? Again, not even an apology. I asked for the manager. She pointed to the back office. The manager was on the phone. I waited for a while then left. The situation seemed a little fishy so I called the next day on 4/6/13 around 10 am to verify if the part is available and was informed they ran out again. I find that to be hard to believe. I had the worst experience, ever. Their customer service is at best poor. Their facility has failed to remedy the defect within a reasonable time. At this point I am questioning their willingness to repair the defect. I would like to remind you this is a SAFETY recall. I would be seeking legal advice and submitting a complaint to the Administrator NHTSA. More

Problem was not fixed. I need it to be fixed at no additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. More

Mr. Leo Hall helped us to buy a new camry. He was an excellent person. He gave us a test drive and did the paperwork for us. I recommend him very highly. excellent person. He gave us a test drive and did the paperwork for us. I recommend him very highly. More

Shana Harrison was very knowledgeable and answered our many questions. We walked out of the dealership with a 2013 RAV4 and we were extremely satisfied. The staff was also a pleasure to work with. All we many questions. We walked out of the dealership with a 2013 RAV4 and we were extremely satisfied. The staff was also a pleasure to work with. All were so helpful. More

Amazing job by ms diaz... she was always there for me whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever see whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever seen.. thank you ms.diaz More

I love it there! Excellent Customer service, very friendly associates! I would highly recommend anyone here. They make you feel secure in your purchase. They actually care about what it is that you w friendly associates! I would highly recommend anyone here. They make you feel secure in your purchase. They actually care about what it is that you want. I left there very happy!! More

My experience with the service rep, Nicole Hopson was great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pi great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pick me up and had my paperwork ready upon my return. She made for a very pleasant service experience. However the showroom experience wasn't as pleasant. I wanted to see what the new Rav4 looked like o before I left, I went over to the dealer. side. I walked in to three men standing at the desk. They just looked at me and no one said hello until I did. None of them or anyone else for that matter asked if I needed help. I got in the Rav4, I looked around, got out and opened the trunk and walked around the car. During all of that and as I was leaving not one person asked if I needed help. They didn't know what I was there for. I have been unhappy with my car from the start. First it was finding out that the doors didn't auto lock and all that went on with that. I sat in service for a really long time on the promise that it could be programmed when it couldn't. When I called Toyota corporate, they weren't helpful either. Now less than a year later, there is a new model. I'm afraid to ask if those doors auto lock! More

I think the level of Ms. Kenya Augustin professionalism is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you will be dealing with for the next few years is the service department they are your front line employees. They are the ones you depend on to keep your car running and in good condition. Kenya Augustin is a person I will always ask for when I service my cars. More

Shana went above and beyond for me and even picked us up from home. Happy with the car purchase. Though I think the Manager could have knocked off some more, Igot a good deal. from home. Happy with the car purchase. Though I think the Manager could have knocked off some more, Igot a good deal. More

I had a very good experience as usual! The employees are people friendly. The waiting area is nice and roomy.I like the new location. people friendly. The waiting area is nice and roomy.I like the new location. More