Advantage Toyota Valley Stream

Excellent Service Very helpful when choosing desired car. Gave very good advice and guided me to the car that was right for me. Overall she was a great help and I recom Very helpful when choosing desired car. Gave very good advice and guided me to the car that was right for me. Overall she was a great help and I recommend anyone buying a car at this location to request Shana More

Great sales person who makes you feel good about your choice Very friendly environment with expert sales people. I would buy another car from this dealership or refer a friend. They have additional benefit progr Very friendly environment with expert sales people. I would buy another car from this dealership or refer a friend. They have additional benefit programs which does help in buying a new car More

Nothng but lies Leased my 3rd car from Advantage and they used to be great - wonderful - that's why I went back. This time I even liked the salesman. I thought everyt Leased my 3rd car from Advantage and they used to be great - wonderful - that's why I went back. This time I even liked the salesman. I thought everything was good UNTIL afterwards. Promise you the world - they will take care of the last payment on your lease. Finance guy tells you, "don't worry about the wear & use on the car you are turning in. People who don't lease another car pay a certain fee & that covers it". Never paid a wear and use fee on my other leased cars before, so I believed him. Two months later, I get hit with a $480 wear & use charge and they did not pay the last payment the car I turned in. When I speak to the manager, he gets annoyed with me (yes, I was angry) and tells me they sent it to the wrong address. WHAT? Isn't this what you do? You don't know the address where to make payments??? Then he said he will work something out to lessen the charge on the wear and use. Okay great. Never hear from anyone from Advantage or Toyota again. Guess what??? 5 months letter, I get a collection notice that I owe $480 that I never paid Toyota. Never received another bill in the 5 months. Thought it was taken care of. Stupid me. I paid it, it's done and I will NEVER go back there again. They stink and they lie. More

Shana H excellent customer service In the process of leasing a very specific car from Atlantic Toyota and getting jerked around, I decided to call another dealer to have them explain h In the process of leasing a very specific car from Atlantic Toyota and getting jerked around, I decided to call another dealer to have them explain how leasing works. I called Advantage Toyota based on their good rating. I was connected to Shana H. Shana was both knowledgeable & personable. She took her time & answered all my questions. I would highly recommend buying a car from her. She has excellent people/customer service skills! More

Treated customers like guests in their house. From the moment I called Advantage Toyota, they were incredibly helpful and treated me like a person, they even offered to pick me up from the train s From the moment I called Advantage Toyota, they were incredibly helpful and treated me like a person, they even offered to pick me up from the train station! They have a quote plastered on the wall of the dealership that reminds the employees to treat each customer as if they were a guest in their house and I am confident in stating that everyone I encountered at Advantage did just that! A refreshing experience! I am an educated professional but my current knowledge about cars and car shopping is limited, and Shana did a wonderful job of talking to me on a level that I could understand without making me feel naive or uninformed - most importantly and one would think a no-brainer for car dealerships, she offered to let me drive the car before talking about payment (which two other dealerships I attended did not offer). She stayed with me throughout the whole process, making sure that I felt comfortable with the process each step of the way. She had excellent follow up and it is quite apparent that she cares about her clients. Overall, I was incredibly grateful for her expertise and most of all her kindness. The experience was very pleasant and I would recommend both Advantage and Shana to friends and family! More