Advantage Toyota Valley Stream

Amazing job by ms diaz... she was always there for me whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever see whenever I need a question to be answered.. very precise and in depth with her answer. Great experience and one of the best reps that i have ever seen.. thank you ms.diaz More

I love it there! Excellent Customer service, very friendly associates! I would highly recommend anyone here. They make you feel secure in your purchase. They actually care about what it is that you w friendly associates! I would highly recommend anyone here. They make you feel secure in your purchase. They actually care about what it is that you want. I left there very happy!! More

My experience with the service rep, Nicole Hopson was great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pi great. She was quick and efficient and arranged for me to have a ride home because the wait was going to be long. She also sent the driver back to pick me up and had my paperwork ready upon my return. She made for a very pleasant service experience. However the showroom experience wasn't as pleasant. I wanted to see what the new Rav4 looked like o before I left, I went over to the dealer. side. I walked in to three men standing at the desk. They just looked at me and no one said hello until I did. None of them or anyone else for that matter asked if I needed help. I got in the Rav4, I looked around, got out and opened the trunk and walked around the car. During all of that and as I was leaving not one person asked if I needed help. They didn't know what I was there for. I have been unhappy with my car from the start. First it was finding out that the doors didn't auto lock and all that went on with that. I sat in service for a really long time on the promise that it could be programmed when it couldn't. When I called Toyota corporate, they weren't helpful either. Now less than a year later, there is a new model. I'm afraid to ask if those doors auto lock! More

I think the level of Ms. Kenya Augustin professionalism is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you is the reason I will purchase anther car from Toyota. When you buy a car your relationship with the salesman is very short lived. The person that you will be dealing with for the next few years is the service department they are your front line employees. They are the ones you depend on to keep your car running and in good condition. Kenya Augustin is a person I will always ask for when I service my cars. More

Shana went above and beyond for me and even picked us up from home. Happy with the car purchase. Though I think the Manager could have knocked off some more, Igot a good deal. from home. Happy with the car purchase. Though I think the Manager could have knocked off some more, Igot a good deal. More

I had a very good experience as usual! The employees are people friendly. The waiting area is nice and roomy.I like the new location. people friendly. The waiting area is nice and roomy.I like the new location. More

I couldnt believe how friendly,helpful and professional Shana and Chris were! It was a pleasure dealing with both of them, especially since what I was looking for is hard to find. They were not only helpfu Shana and Chris were! It was a pleasure dealing with both of them, especially since what I was looking for is hard to find. They were not only helpful, but also thought outside the box to help me. Would certainly recommend them Both!! More

service was timely, efficient and customer friendly. i was kept abreast of progress throughout the time i was ast the dealership. great experience considering i was a walk in customer was kept abreast of progress throughout the time i was ast the dealership. great experience considering i was a walk in customer More

ADVATAGE TOYOTA in Valley Stream, greeted by "Shana Harrison" Sales & Leasing Consultant. ***** FIVE STAR CUSTOMER SERVICE. Purchasing a new car for my parents who are older, they had many, many que Harrison" Sales & Leasing Consultant. ***** FIVE STAR CUSTOMER SERVICE. Purchasing a new car for my parents who are older, they had many, many questions. Shana Harrison walked up to us ready to help with any questions or concerns. Shana made sure she gave my parents the full attention they needed. Shana was very informative and it was a pleasure speaking with her. She also took the time to explain, step by step with my parents to show them how to work each feature in the vehicle. Shana even gave us a tour of the workshop. She was straight forward and to the point. Shana made the sale easy, fast and made sure we were satisfied with the car before we took it of the lot. I want to thank you "Shana Harrison" for making this experience for my parents wonderful with your EXCELLENT CUSTOMER SERVICE. TOYOTA is a name we could trust & don't forget to ask for "SHANA HARRISON". More

I own a 2003 Camry. A few weeks ago, I made an appointment to have some knocking / louder than usual noises from the engine investigated. As I use the car for commuting everyday, I wanted to ensu appointment to have some knocking / louder than usual noises from the engine investigated. As I use the car for commuting everyday, I wanted to ensure that a potential problem didn't develop into something worse. The mechanic ran a diagnostic and examined the engine. He determined that the noises were the result of a 4 cylinder engine being a little bit noiser during some very cold weather here in the NY area. I wasn't charged anything as there turned out to be nothing wrong with the car. My dealings with this dealership have always been honest and professional. My experience has been that nothing gets repaired unless it needs to be repaired. During this last visit, both my service advisor (Kenya Augustin) and the mechanic treated me with respect and honesty. Each took time to discuss and review the determination that the car was indeed fine and didn't require any repair / maintenance at this time. More