Advantage Toyota Valley Stream

The experience was greaat the customer service was great, i did not spend more then i hr at the office that is very great for me. i did not spend more then i hr at the office that is very great for me. More

Kenya Augustine was very professional from start to finish. She kept me informed while I waited for my vehicle. The service I came for was done in a professional and timely manner. I would definitely finish. She kept me informed while I waited for my vehicle. The service I came for was done in a professional and timely manner. I would definitely recommend this dealership to my friends and family. More

Brought car into dealership to have 2 recalls addressed, rough idle, bent metal shield beneath vehicle replaced, oil change and cabin air filter. When I got the car back the front passenger wheel well shiel rough idle, bent metal shield beneath vehicle replaced, oil change and cabin air filter. When I got the car back the front passenger wheel well shield that protects the engine compartment from debris kicked up by wheel was missing, engine still running very rough. Contacted scion customer care, the dealership and still haven't been helped. No one seems to be contacting me regarding these issues. Next step is small claims court and social media. More

I recently purchased a used 2007 Toyota Sienna from Advantage Toyota at Valley Stream. My initial inquiry into a purchase started out online, thereafter I scheduled a visit to test drive some used vehi Advantage Toyota at Valley Stream. My initial inquiry into a purchase started out online, thereafter I scheduled a visit to test drive some used vehicles. I was pleasantly met with Sales Rep. Shana Harrison who was receptive to my questions, understood my budget and ultimately helped me select a dependable vehicle for my family. More

This is the third time that I have dealt with Kenya. As usual, I found her to be very pleasant, personable and caring in handling the situation. Kenya always keeps me informed of the progress on my car. usual, I found her to be very pleasant, personable and caring in handling the situation. Kenya always keeps me informed of the progress on my car. She is an important factor, as well as the quality of your work, in my using your dealership. Michael Weiss More

We recommend that everybody who wants to buy a new car while trading in an old one, go to Advantage Toyota to get prompt, professional and friendly Customer Service. We recently bought a new 2013 Toyota while trading in an old one, go to Advantage Toyota to get prompt, professional and friendly Customer Service. We recently bought a new 2013 Toyota RAV4 from Advantage Toyota dealer. And our experience with Advantage Toyota was extraordinary. Before we came to Advantage Toyota, we shopped around, visiting two other Toyota dealers. We just wasted our time (about 2.5 hours) trying to negotiate our Toyota RAV4 2007 trade-in price without being able to make a deal. Therefore, we were satisfied when Toyota Advantage Sales Representative Mr. Willie Griszell and Manager offered us a reasonable trade-in price and didn't charge a manufacturer price for a new car (like the other dealers did). Thus, without bargaining, we made a very good deal giving us an affordable price for a model RAV4 XLE (rather than the LE we had planned to buy before based on our budget). Moreover, on the next day we received a phone call from Mr. Willie Griszell that we can pick up our new car in our desired color. We had expected to wait 2-3 days as we had been told before because the color we wanted was not in stock. Our special thanks to Sales Representative Mr. Willie Griszell who was very attentive, helpful and knowledgeable . Three days later Willie Griszell even followed up with another phone call to ensure that we were satisfied and find out if we had any questions or concerns. More

After receiving a Safety Recall Notice (SRS/ ECM) I scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day aft scheduled an appointment on 4/4/13. At my arrival Advisor Kenya Augustin informed me they ran out of parts and advised me to return the next day after verifying with the parts & service department the part would be available. I asked if I need to schedule a 2nd appointment, she replied NO here is my business card. I informed her I will return on 4/5 at 1145, she said fine. NEVER apologized for the inconvenience! The next day at my surprise she informed me they ran out of parts AGAIN. I asked what was the point of scheduling an appointment? Why no one contacted me to cancel. She replied with an attitude the list I can say is rude “Come back another day early, nothing I can do, you heard it they don’t have the part”. I was in shock. Does she even know what customer service means? Again, not even an apology. I asked for the manager. She pointed to the back office. The manager was on the phone. I waited for a while then left. The situation seemed a little fishy so I called the next day on 4/6/13 around 10 am to verify if the part is available and was informed they ran out again. I find that to be hard to believe. I had the worst experience, ever. Their customer service is at best poor. Their facility has failed to remedy the defect within a reasonable time. At this point I am questioning their willingness to repair the defect. I would like to remind you this is a SAFETY recall. I would be seeking legal advice and submitting a complaint to the Administrator NHTSA. More

Problem was not fixed. I need it to be fixed at no additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. additional charge, I told the Rep about the noise from the bottom of the vehicle and they should check the back wheel bearings. More

Mr. Leo Hall helped us to buy a new camry. He was an excellent person. He gave us a test drive and did the paperwork for us. I recommend him very highly. excellent person. He gave us a test drive and did the paperwork for us. I recommend him very highly. More

Shana Harrison was very knowledgeable and answered our many questions. We walked out of the dealership with a 2013 RAV4 and we were extremely satisfied. The staff was also a pleasure to work with. All we many questions. We walked out of the dealership with a 2013 RAV4 and we were extremely satisfied. The staff was also a pleasure to work with. All were so helpful. More