Advantage Toyota Valley Stream

Daniel was welcoming, courteous, and explained everything clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! More

There are so many things to complain about at this point. I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when yo I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when you call customer service. Which is big. I have called the dealership on several occasions,but ended up going to the dealership to be assited. When you call are constantly being transfered to a voicemail. My smart key some how got locked in my vechile and when I called the dealership I was transfered around 3 different times. During my purchasing experience I was told you can never lock your key in your car. Never say never. Well it happened. When I called toyota, no one could tell me how toyota car/roadside assitance work. I was actually told toyota care did not cover roadside assitance it was only for "oil changes". Sure it does, its on my paper work and all over the internet. So now what ? what if my baby was in the car? I later found out(3 hours later of being locked out of my car) that toyota care has a separate #. I was never made aware of that during purchasing. Nice time to find that out. Seems like that dealership is quick to sell you a car but not that quick to help you after you purchase. I am sooooooo disappointed. More

Any day & every day I would recommend this dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in a dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in and out quickly ! Our car was serviced , washed and ready to go ! More

Great and quick customer service. They tested the problem and told me what I could do to rectify the issue. Thank you for your great service. and told me what I could do to rectify the issue. Thank you for your great service. More

I went in yesterday to get a trade in for my chevy avalanche and was given a trade in value of 3000 and went today to finalize the deal and was given a value of 1500.I don't understand why you give fa avalanche and was given a trade in value of 3000 and went today to finalize the deal and was given a value of 1500.I don't understand why you give false numbers in beginning .To be honest adam was a great rep but his boss was a complete Jerk .Even the evaluator is calling my truck garbage .xxx are you serious.Adam boss tells me he is giving me the best deal and I wont be able to sell my truck outside for more then even 1500.I challenge him and say I can outside for 3000 easily and he gets upset for some reason and he starts arguing I sell 300 cars a month.Did i ask you how many you sell.I don't sell 300 cars .I am not a sales rep i am a customer.I am builder I am not a small toyota call sales men.I buy 3-4 cars a year but this is the most worst and humiliating experience I had with advantage toyota.I am a builder and a business man, but this is not how I treat my customers.Please take down the sign all customers are our guest.Next time just don't waste my time. More

Great experience, good people, no nonsense. I looked at the car on Saturday, went back after work on Monday and was driving home that night. It was plainly apparent that the staff was there to help, and t the car on Saturday, went back after work on Monday and was driving home that night. It was plainly apparent that the staff was there to help, and that they genuinely wanted to make me happy. More

Service was performed as scheduled, no problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. problems....everyone was professional and courteous l was out in no time.. I would definitely reccomend this dealership to friends and family. More

Patty Vaccaro introduced herself while I was in my car waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answer waiting for service team which I thought was very professional and courteous. The service team was lso very polite & professional. Ms Vaccaro answered all my questions and stressed the importance of regular maintenance even though I put on very few miles. (17600 in nearly 4 years). It did take nearly two hours for NYState Inspection & an oil change, but I'll assume it was because I was given a thorough inspection. The waiting area is very comfortable & spacious. More

My husband and I visited Advantage Toyota on 7/31/13 at 5:30 pm we had an appointment with Shana Harrison in sales she was very professional ,friendly and polite we appreciate the fact that she did not try 5:30 pm we had an appointment with Shana Harrison in sales she was very professional ,friendly and polite we appreciate the fact that she did not try to push us into a vehicle we didn't want as some sales reps. do we are happy with the car we purchased although we didn't leave the dealership until 12;00 am because of a few issues Shana we truly thank you for you patience, honesty and dedication to you customers you even went out side to show us how to operate all the features in our new car and we also would like to thank Mohammad in the fiance dept.for your patience and hard work Shana you were with us from start to finish we would gladly recommend Advantage Toyota to our friends and family. Thank you for your excellent C. Legemah More

Mr. Zollinger was extremely patient in helping me to understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were ot understand the services that were needed on my car. Came in for a routine oil and filter change but as the vehicle was being serviced, there were other items that were found to be in need of repair. I had to leave my truck overnight but got a ride home from another Toyota employee. More