Advantage Toyota Valley Stream

Needed alarm settings adjusted, a small jobs. Despite a ninety-minute wait for technicians, Patti was able to get me the attention of a technician almost immediately. Omar (whose last name I didn't get) ch ninety-minute wait for technicians, Patti was able to get me the attention of a technician almost immediately. Omar (whose last name I didn't get) changed the settings and carefully explained what he'd done, as well as answering my questions about aspects of the system on which the owner's manual was unclear. More

Jemell explained the details of the service perfectly and answered my questions about future service needs. My wait time was reasonable, and within the estimated time frame he gave me. My car was washed and answered my questions about future service needs. My wait time was reasonable, and within the estimated time frame he gave me. My car was washed and cleaned when I picked it up..an unexpected bonus! The "next service due" sticker was easily visible as a reminder. Good job, Advantage! More

Every time I come for service I always have some sort of issue,. Although the intake employee was ok the people you have at the cashier desk are not very good. They cant have you pay and leave even after wa issue,. Although the intake employee was ok the people you have at the cashier desk are not very good. They cant have you pay and leave even after waiting 3 hours for your car. Always a mistake whether in addition or payment . Not sure if I would use Toyota for service again. You asked the question about recommending this service center again but you don't give the im not sure selection More

Shana Harrison was a pleasure to work with. She was knowledgable about the vehicle and has a great way about her. I never felt pressured and got the best deal the first time I walked in. She made a tou knowledgable about the vehicle and has a great way about her. I never felt pressured and got the best deal the first time I walked in. She made a tough decision easy. More

This is a very well-run and comfortable dealership. Wait time was good, and the service rep took seriously my request to have service done in AM because I would be celebrating holiday and needed time to pre time was good, and the service rep took seriously my request to have service done in AM because I would be celebrating holiday and needed time to prepare. Courtesy manicure was awesome, something I'd never realized was available before probably because I usually come on different days. I look forward to being able to turn in my current Prius V early and get a new one, hopefully at an even lower lease with Leo! More

I have been considering getting a car for a few months now, but have been very reluctant because I have very little knowledge in car purchasing. This was my very first time purchasing a car and I have hea now, but have been very reluctant because I have very little knowledge in car purchasing. This was my very first time purchasing a car and I have heard many stories of car salesmen and how they try to rip you off and how vile they can be. All this changed when I walked into Advantage Toyota. They say first impressions is everything. I was very impressed by the level of service as soon as I walked through the door. The staff was very friendly and courteous. I met with Shana Harrison who sat down with me and explained the difference between leasing and financing, she showed me several cars that suited my needs. I have to say she was very knowledgeable and as someone who gets very bored easily, she had my full attention. I also had the opportunity to meet Liz Core, she went over all my paperwork in detail with me, she took her time and made sure I understood everything. I am happy to say I left the lot with a new car and a big smile. The level of service I experienced today was exceptional and way beyond my expectations. I wish other companies would display the same level of customer service. Thank you Advantage Toyota. More

The dealer was very thorough in checking out my car. They are very reputable and I can always trust them when it comes to servicing my car. I would not go to any other dealer. They are very reputable and I can always trust them when it comes to servicing my car. I would not go to any other dealer. More

Promises,promises until theygetyour $! The lied from the biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for m biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for my trade in & they said OK to find out later they only gave me $2500. They tell you " two year free oil changes " but you have to have 5000 miles on the 1 st change & 15,000 on the next oil change. I wouldn't recommend this dealer to anyone! It's a shame I love the car & will get another but not from advantage! They promise to call you back but never do. More

Went in for an inspection and oil change...came out with a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday. a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday...WRONG!!! More

I received a call from the dealership that my car was scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashb scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashboard had lit so my husband brought it in. THE CAR WAS ALREADY IN THE DEARSHIP with my husband when we got the call. When I informed the caller the car was already there she stopped to check and said, "yes, it's ready. When would you like to pick it up?" Exasperated, I reminder her that SHE called ME and that my husband was already there. She checked AGAIN and said, "oh, I see...the car has already left." This entire conversation was COMPLETELY POINTLESS!!! I had hoped such a fine a reputable dealership who had given me top-notch service in the past could be so incompetent!! More