Advantage Toyota Valley Stream

From the minute I leased the car nothing has gone right. First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st First I was over charged,didn't get what the promised me on my trade in & the left hand doesn't know what the right hand is doing. I call for the 1st oil change. They give me an appointment which I bring the car in to find out. I haven't reached the 5000 miles to get the oil change & they tell me come back when I reach the 5000. The next day I get a call from the Customer service rep asking me how I enjoyed my oil change! Recently I receive a recall notice on my 2012 Camary stating the air condition hose is leaking into the air bag mecamisim & needs to be fixed. I call for an appointment .They tell me sometime in Jan. I told them I'd be away & needed to come in earlier. We set it up for Dec. 24th at 7am I said fine. The whole week before I get several email reminders & 2 phone calls to confirm my appointment . At 6pm on the 23rd I get a phone call from Dan stating my appointment has been canceled because there will be no machanics working that day & to bring it in "any" other day! Now I have to scramble to change all my plans. Today I get a letter from Advantage that " being a valued customer" they want to offer me a great deal on a new car & to trade in my 2012 for no money & keep my payment the same. But I have to deal with a choice of only 3 sales people. My orignal sales rep was not included! So I guess there giving poor old Rudy the screwing also! Buy or lease another car from these clowns again? In my dreams. I'm looking for another dealer so when my lease is up I don't have to go back to Advantage to turn it back in. More

I have been a loyal Advanatage Toyota Client for many years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been imp years. I have recommended them to my family and friend who have also purchased and service their vehicles at Advantage Toyota. I have always been impressed with their their Professionalism and their Dedicated Client Service. More

My 2011 Rav4 was picked up on a flatbed due to a suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of th suspected recall issue after hearing a popping sound from REAR of the vehicle. When called by service agent, we were told that we were not part of the recall but that we had FRONT tie rod end bent DOWN into a "U" shape. My husband was told I must have hit a curb or a pothole with great force to cause that amount of damage to the tie rod and it would require a whole new steering rack as the tie rod end was supposedly all one piece. Plus they added on an alignment and brakes at a cost of $2,000! After many upsetting and argumentative phone calls with Mr. Tocante who is the general manager of Advantage Toyota...my husband was brushed off and told "Nice try buddy, but you aren't getting over on me" After going to our own mechanic for a second opinion, we were told the tie rod end could be replaced for a grand total of $152.43! Amazing, after we were told that it could not be replaced in and of itself! We've been Toyota customers since 2005 and have never had such a horrible experience with any other dealership, either for sales or service....we will NEVER return to Advantage Toyota! Which funny enough, is closer to our home than Huntington Toyota who we deal with on a regular basis for ALL our service and leases....We will stick with them from here on out!!!!! More

The service advisor Andrew Zollinger was very helpful with all my car needs, and knowledgeable, also going beyond keeping updated and assisting in any way with the service of my Toyota Sequoia. with all my car needs, and knowledgeable, also going beyond keeping updated and assisting in any way with the service of my Toyota Sequoia. More

After the poor experience I had with Five Towns Nissan, I was a bit hesitant when I walked into the Toyota dealership. Fortunately, the experience that I had was a positive one. Shana was the agent who worke was a bit hesitant when I walked into the Toyota dealership. Fortunately, the experience that I had was a positive one. Shana was the agent who worked with me. She was patient and answered every question that I had. I didn’t feel like I was being taking advantage of in any way. I would definitely recommend this dealership to anyone looking to purchase or lease a car. As a result of the positive encounter, I will be a loyal customer to Toyota for many years to come. More

the wait was too long. they also opened up 15 minutes late. Every-time i go there the wait is unbelievably long. They did make some changes to their service center, but they need to make some additional late. Every-time i go there the wait is unbelievably long. They did make some changes to their service center, but they need to make some additional changes. More

As always, the service here was excellent. I needed a NY State Inspection and it took only one hour for everything to be done. Jamell was very courteous and helpful. So was the attendant who made sure my State Inspection and it took only one hour for everything to be done. Jamell was very courteous and helpful. So was the attendant who made sure my car was cleaned and ready. Always a pleasure to do business here. More

For all of you who don't trust car salesmen or have had a bad experience at a car dealership, your search has ended, Advantage, Valley Stream is your Safe Haven. After a horrible experience with Toyota had a bad experience at a car dealership, your search has ended, Advantage, Valley Stream is your Safe Haven. After a horrible experience with Toyota Mall in Brooklyn I went to Google and read excellent reviews about Advantage and especially Shana Harrison. It was the smartest thing my husband and I did in a long time by driving out to Valley Stream and requesting Shana. Not only is she an outstanding,courteous and professional sales women she is a very special human being. No, we're not related just grateful that we got the best possible deal on leasing a new Camry SE with all the options we wanted hassle free.. Shana's patience with all our questions when the car was delivered was phenomenal as we didn't catch on that easily to all the new advances since selling our 12 year old Camry. Shana said as long as we own our car she will always be at our service..The next morning Advantage called us to make sure we were satisfied and if not to please let them know .An hour later Shana called us personally. Everyone was courteous and friendly .A most professional and positively unusual dealership. Valley Stream stands apart from all the rest and sets a shinning example to all others. Shana we thank you for your innate kindness, superb technical knowledge and your ability to patiently relate it to others. Bernie and I hope that Advantage realizes what an important asset you are to their company. We thank you for being you.. Thank you Advantage, you're very special and last but certainly not least we couldn't love our car more. Shana, did we say thank you? ;-) More

Mr Daniel Solis is very helpful, very knowledgeable, and very respectful person. Also,I will keep bringing my car to Advantage Toyota for quality work. very respectful person. Also,I will keep bringing my car to Advantage Toyota for quality work. More

Excellent and thorough experience. Waiting time is reasonable. Mr. Braithwaite my rep w/very attentive and on point, like my prior experiences their. I will continue to maintain my car at that locati reasonable. Mr. Braithwaite my rep w/very attentive and on point, like my prior experiences their. I will continue to maintain my car at that location when warranted. Enjoyed the experience and quality of service. More