Advantage Toyota Valley Stream

oil change I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status I had an appointment for an oil change that was suppose to take 45 minutes. After two hours of waiting I went into the office to check on the status and the paperwork was on Bruce Nadel's desk. He had to finish some computer task to get me out of the system which took approximately another 10 minutes because he was having some problems with the computer. Then I go out to get the car and my car could not be located. So I spent another ten minutes while they were looking for my car. They keys were suppose to be on a board when the car is done, the keys to my car were still in the car. When my car was finally located it was blocked in so then they had to find someone else to move the car that was blocking mine. I was totally dissatisfied with this experience. More

Recalls I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I schedule I recently had my Prius in for it's 20,000 mile check-up. I had no problems with this service. Since I had received a recall letter after I scheduled the appointment, I tried to have that looked into at the same time, but was told this was impossible (?). When I scheduled an appointment for the recall service, I was told that my car could have to be in the shop for up to 2 days. Since I need my car for work (I provide home health services to disabled children) I asked for a loaner car, since the recall is the fault of the manufacturer and I cannot be without a car for that length of time. I was told that giving a loaner car for a recall was not "policy". Unacceptable!!!!!!!! I should potentially miss 2 days of work and disabled children should not receive needed medical services because Toyota refuses to take responsibility for defects in their cars by fixing it AND giving a loaner car!!! While I am generally happy with my Prius and have previously owned and been very happy with a Sienna, if this is "company policy" this car will certainly be my last Toyota! More

I like! 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. 1st Time visiting Toyota Advantage since the one in Five Towns closed. I like the new look, has lots of workers and very customer friendly. More

Regular service and NY State inspection Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work Excellent work and efficient service always. Our service person Keith Litts was very courteous and friendly He explained the entire bill and all work done. Any work that was needed to be done was completed in a timely manner. We were notified as soon as the car was ready for pickup. Thanks again More

Advantage Service Dept As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for As always, Advantage Toyota's Service Dept was professional, friendly and thorough on my Rav 4's service. I will continue to bring my car to them for service. More

BAIT AND SWITCH!!! THEY BAIT AND SWITCH!!!!!!!! I gave $1000 deposit on a car with the dealer Michael A, On saturday morning. After the deposit went through that day we THEY BAIT AND SWITCH!!!!!!!! I gave $1000 deposit on a car with the dealer Michael A, On saturday morning. After the deposit went through that day we started doing all the paperwork over the phone. Between saturday and monday we exchanged over 30 phone calls. I get up monday morning to head out to them ( they are an hour and a half away) and i discover my current car had two flats. I called to them them i was arranging a ride but would still be there for my car! Michael kept calling to make sure i wasn't bailing. I get there monday evening and they SOLD MY CAR!!! Better yet, they sold it saturday night. So still after they had my deposit for it and they neglected to tell me during our 30 phone calls. They tried pushing me into buying any other crap car they had on the lot. NEVER GO HERE!!!! More

I was extremely pleased with the sales process at Advantage Toyota. Rudy Walker was very professional and answered all of my questions to my satisfaction. As a result - I purchased a 2014 Toyota Aval Advantage Toyota. Rudy Walker was very professional and answered all of my questions to my satisfaction. As a result - I purchased a 2014 Toyota Avalon XLE Touring Model and I love it. More

Not happy with the waiting time. I arrived for a 9 am appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repa appt. and left almost at Noon. All that had to be done was to repair a leak in my tire. For that I could have gone by me where they would have repaired it and it would have cost me $15 instead and I would have been done in a half hour. You have more space to service cars but it still takes you hours for small jobs. Two and half hours to repair a tire --- ridiculous!!!!!!!. You still have to work on time schedules. More

Referral I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid tha I was very pleased with the the level of courtesy, workmanship, customer care, and overall experience of the Toyota Center. Initially I was afraid that I would not even be accommodated, because my vehicle was purchased elsewhere. I'd refer anyone needing quality work on their vehicle to these people. More

Sales Associate My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my My overall experience at Advantage Toyota was very good. Jemell answered all the questions that needed to be answer and then begin the servicing on my car. I hope he keeps up the good work. More