Advantage Toyota Valley Stream

This is a very well-run and comfortable dealership. Wait time was good, and the service rep took seriously my request to have service done in AM because I would be celebrating holiday and needed time to pre time was good, and the service rep took seriously my request to have service done in AM because I would be celebrating holiday and needed time to prepare. Courtesy manicure was awesome, something I'd never realized was available before probably because I usually come on different days. I look forward to being able to turn in my current Prius V early and get a new one, hopefully at an even lower lease with Leo! More

I have been considering getting a car for a few months now, but have been very reluctant because I have very little knowledge in car purchasing. This was my very first time purchasing a car and I have hea now, but have been very reluctant because I have very little knowledge in car purchasing. This was my very first time purchasing a car and I have heard many stories of car salesmen and how they try to rip you off and how vile they can be. All this changed when I walked into Advantage Toyota. They say first impressions is everything. I was very impressed by the level of service as soon as I walked through the door. The staff was very friendly and courteous. I met with Shana Harrison who sat down with me and explained the difference between leasing and financing, she showed me several cars that suited my needs. I have to say she was very knowledgeable and as someone who gets very bored easily, she had my full attention. I also had the opportunity to meet Liz Core, she went over all my paperwork in detail with me, she took her time and made sure I understood everything. I am happy to say I left the lot with a new car and a big smile. The level of service I experienced today was exceptional and way beyond my expectations. I wish other companies would display the same level of customer service. Thank you Advantage Toyota. More

The dealer was very thorough in checking out my car. They are very reputable and I can always trust them when it comes to servicing my car. I would not go to any other dealer. They are very reputable and I can always trust them when it comes to servicing my car. I would not go to any other dealer. More

Promises,promises until theygetyour $! The lied from the biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for m biggening . Over priced they stated the buy back on lease would be $11,000 & in the paper contract it was$15,000! I told them I wanted $3,000 for my trade in & they said OK to find out later they only gave me $2500. They tell you " two year free oil changes " but you have to have 5000 miles on the 1 st change & 15,000 on the next oil change. I wouldn't recommend this dealer to anyone! It's a shame I love the car & will get another but not from advantage! They promise to call you back but never do. More

Went in for an inspection and oil change...came out with a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday. a brake job and a license plate bulb ($35.00) $450.00 total and a severe rattle I never had before...told I could p/u keys from sales dept on Sunday...WRONG!!! More

I received a call from the dealership that my car was scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashb scheduled for the 15K maintenance. We already had the NYS inspection done about 2 weeks before the call. The "maintenance due (?)" light on the dashboard had lit so my husband brought it in. THE CAR WAS ALREADY IN THE DEARSHIP with my husband when we got the call. When I informed the caller the car was already there she stopped to check and said, "yes, it's ready. When would you like to pick it up?" Exasperated, I reminder her that SHE called ME and that my husband was already there. She checked AGAIN and said, "oh, I see...the car has already left." This entire conversation was COMPLETELY POINTLESS!!! I had hoped such a fine a reputable dealership who had given me top-notch service in the past could be so incompetent!! More

Daniel was welcoming, courteous, and explained everything clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! clearly. The waiting room was comfortable and the wait for the car was within the time mentioned. A pleasant experience! More

There are so many things to complain about at this point. I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when yo I would never recommend anyone to this dealership. #1 reason "Customer Service". Their isn't anyone that can imediately help you on the phone when you call customer service. Which is big. I have called the dealership on several occasions,but ended up going to the dealership to be assited. When you call are constantly being transfered to a voicemail. My smart key some how got locked in my vechile and when I called the dealership I was transfered around 3 different times. During my purchasing experience I was told you can never lock your key in your car. Never say never. Well it happened. When I called toyota, no one could tell me how toyota car/roadside assitance work. I was actually told toyota care did not cover roadside assitance it was only for "oil changes". Sure it does, its on my paper work and all over the internet. So now what ? what if my baby was in the car? I later found out(3 hours later of being locked out of my car) that toyota care has a separate #. I was never made aware of that during purchasing. Nice time to find that out. Seems like that dealership is quick to sell you a car but not that quick to help you after you purchase. I am sooooooo disappointed. More

Any day & every day I would recommend this dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in a dealership . We were extremely satisfied with the entire experience from start to finish . Joseph Suppa was friendly and efficient and we were in and out quickly ! Our car was serviced , washed and ready to go ! More

Great and quick customer service. They tested the problem and told me what I could do to rectify the issue. Thank you for your great service. and told me what I could do to rectify the issue. Thank you for your great service. More