Advantage Toyota Valley Stream

Service requested My experiences at Toyota has been wonderfully pleasant because of your employee's service. Excellent customer service skills and an asset to your comp My experiences at Toyota has been wonderfully pleasant because of your employee's service. Excellent customer service skills and an asset to your company, with her people skills and services you provide you have a winning combination. Thank you from your Highlander customer. More

Having the right people to "deal" with is everything After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the I After my original dealership closed its doors, and after a number of not so great to seriously bad experiences with service departments all over the Island, I took a chance on revisiting Advantage when it moved from Lynbrook to Valley Stream. My goal was to find both a highly skilled honest technician and a trusted service representative, a team I felt I could depend upon to sort out recommended repairs, those that were essential and non-essential, work with me on pricing, go the extra mile, and overall make me want to keep coming back. I found that team in Lenny, who keeps me safe on the road, and Jemell, who has never failed to counsel me wisely and well. My 2002 Corolla LE and Advantage's service department is in good hands with both these young men. Thank you!! I also want to state that today I was at the dealership for a follow-up appointment for brake work. Jemell was off and sorely missed, but I deeply appreciated Kenya standing in for him. She was great! I want to state that I have recommended Advantage to others, but only as regards those people specifically named here, as noted in the title above. More

New car purchase We walked in thinking we wanted one thing - our dealer walked us through the entire process from start to finish. And even when we realized our initia We walked in thinking we wanted one thing - our dealer walked us through the entire process from start to finish. And even when we realized our initial ideas were not the right option for our family, Shana took the time to really help explain all of our options and deal with our questions and frustrations and come to the right decision for us. The wait time while getting actual numbers and figures seemed a little long, but overall we were very happy with our service. More

Advantage Toyota Valley Stream Redeems Toyota Brand Advantage Toyota Valley Stream New York redeemed the Toyota brand for me. Sadly, after 10 years with ANOTHER dealership--Atlantic Toyota in Amityville Advantage Toyota Valley Stream New York redeemed the Toyota brand for me. Sadly, after 10 years with ANOTHER dealership--Atlantic Toyota in Amityville New York-- I seriously considered purchasing/leasing other vehicles instead. I will write a different review for them, separately. That aside, I want to emphasize in BOLD FACE WRITING how FANTASTIC my experience was with Martin, Derrick, Robert, and Basil. Each and every one of them took the time to listen to my needs; offer practical solutions; give me their word whereby making deal on a handshake, and more. They delivered in spades. They exemplify the meaning of old-fashioned values (such as the customer is always right), transparency, fair business practices, courtesy, providing expedient official paperwork, explaining the process in detail to provide reassurance and accuracy, hospitality and much more. I did not have the advantage of having an advocate (friend, husband, father, et al) escort me through any of these deals or transactions (i.e., two heads are better than one). I have no hesitation in recommending this dealership to anybody in the market to lease or purchase a new vehicle. Buying or leasing a new car after 10 years of loyalty with the brand should be an exciting time and a seamless transaction. It definitely was and I have every CONFIDENCE that will continue to be for the duration of the lease. I'm sure that their professionalism will extend to the service department and other related parties that will help me tend to the needs of my car, my wallet, and my happiness with Toyota. Thank you so much! More

EXCELLENT SERVICE WITHIN CUSTOMER-FRIENDLY ENVIRONMENT The Service Advisor was very efficient and informative with superb attentive listening skills. I (along with other customers) have been kept abreast f The Service Advisor was very efficient and informative with superb attentive listening skills. I (along with other customers) have been kept abreast from the moment the vehicle entered the shop to the cashier's paperwork. While in the waiting lounge, the amenities include clean ladies' and men's rooms. TV, newspaper, magazines along with complimentary hot tea, coffee and bagels for everyone. Also, this is a good time to browse around the large adjoining showroom for a new vehicle or talk trade-in with one of the friendly salespersons. I would advise anyone to make Advantage Toyota Scion their service location. cW More