Advantage Toyota Valley Stream

Didn't hold up to their word. Bought a used Rav 4 in 2011. Purchased a slew of extra protection plans on the advice of the sales person, Leo Hall. Was told that each plan was wri Bought a used Rav 4 in 2011. Purchased a slew of extra protection plans on the advice of the sales person, Leo Hall. Was told that each plan was written up separately so that if I did not file a claim on a specific plan, I would receive the amount I paid back at the end of the loan period. Only purchased them under that stipulation since I figured odds were I wouldn't use all of them. I only filed one claim on the Total Care package. No claims filed on any of the other plans. When I went to Toyota to find out what I had to do to get my reimbursement for the other plans, I was told I couldn't by Robert Tracy. Basically I was told that I was claiming the sales person said I'ld get the money back but there was no way to prove the sales person told me that. Won't ever buy another Toyota. BUYERS BEWARE!!! Get every word the sales person tells you in writing. More

Satisfied customer with some frustration I came in today to have my tire and trim on fender line fix. Its 330pm i have no appointment. Jaime De Lemos from service advisor without hesitation a I came in today to have my tire and trim on fender line fix. Its 330pm i have no appointment. Jaime De Lemos from service advisor without hesitation accomodated me and was very helpful. He help me find out about my warranty coverage and was on his "A"game with it comes to customer service. Very friendly and down to earth. I would have given my entire experience a 5 star but one of the service advisor that first receive me before Jaime was totally unhelpful. Not only that he said that i have no appt. And its late. I have to come back tom if i want service . He even mentioned if im covered with tire insurance he has to call for approval and its a long process He said comeback tom or leave the car behind overnight. And then he turned his back at me. Thank God Jaime ended up helping me. He checked my warranty which did not take 2 mins to do and mind you Hes very friendly and courtesous unlike the other guy. I dont know his name its a white guy with mustaches and gray hair.Buy anyway sure enough my car got fix in less than an hour. More

Outstanding service from my salesman Cato Cato was amazing. Not only did I get the best financial deal from him, but he searched high and low to procure the car that I wanted, which was scarc Cato was amazing. Not only did I get the best financial deal from him, but he searched high and low to procure the car that I wanted, which was scarce in the color and interior that I requested. Wonderful, kept in touch all along and made process of slipping out of old vehicle into new vehicle hassel free. He did all the work. It was above and beyond what I encountered in the past. Wouldn't go back to him for my next car More

EASY NEW CAR SALES CHRIS WILLIAMS WAS A GREAT SALESMAN AND HELPED ME GET THE MOST FOR MY TRADE IN TOWARDS MY NEW 4RUNNER. HE WAS COURTEOUS AND VERY EDUCATED ABOUT THE CA CHRIS WILLIAMS WAS A GREAT SALESMAN AND HELPED ME GET THE MOST FOR MY TRADE IN TOWARDS MY NEW 4RUNNER. HE WAS COURTEOUS AND VERY EDUCATED ABOUT THE CARS HE SELLS. A GREAT PERSONALITY GOES A LONG WAY WHEN SELLING CARS. CHRIS HAS ALL OF THESE GREAT SALES QUALITIES! A++++++++++++ More

Excellence its their slogan! Kenya Auguistin was my service advisior but was told she was no longer there:(. so I had an appointment for 10:45 am for an oil change and when I got Kenya Auguistin was my service advisior but was told she was no longer there:(. so I had an appointment for 10:45 am for an oil change and when I got there there was a huge line of cars ahead of me including walk ins ...but thankfully jessica B and josephine were very nice and got me through the line asap. After great service previously I was afraid i wasnt going to receive the same but wow I was impressed! top notch customer experience from the beginning to the end. I have to say this is the best dealership inside out. Staff are on their toes specially Jessica B was super sweet and proffesional . Steve the mechanic always on point with my car, Im very picky and in my opinion the time he fixed my car , he is one of the best experienced mechanic hands down. Always professional and knows his stuff! Thank you advantage toyota for gaining my trust and caring for your customer. From as little as an oil change to major repairs this guys will treat you like family!!! More

I leased a 2016 Toyota Corolla I commend Anthony Olivera on his experience & knowledge in helping me to select another Toyota Corolla. I appreciated his demeanor & willingness to an I commend Anthony Olivera on his experience & knowledge in helping me to select another Toyota Corolla. I appreciated his demeanor & willingness to answer my questions. He was very patient & went out of his way to make sure I understood the ins & outs of my new car. He made sure I would have an apron on the back of the car & a cargo net inside the trunk. He was able to help lower my monthly payments which really helps me. He's an exceptional Salesman & I could tell he loved his job because of his enthusiasm & eagerness to please. I felt he sincerely cared about me & wanted to make sure I was satisfied with this shopping experience. On a score of 10 being Outstanding, I would give Mr. Olivera a 20!!! I hope Toyota realizes what an asset he is & really appreciates him and his work ethics and effort. More

Great company. Never had an easier car buying experience Would buy from here again. Very easy, no issues, courteous. They offer Toyota care which is a plus Would buy from here again. Very easy, no issues, courteous. They offer Toyota care which is a plus More

Good Experience Andrew provided me with excellent service. He is very polite. Overall I am pleased with the service he provided me. I will gladly recommend Andrew to Andrew provided me with excellent service. He is very polite. Overall I am pleased with the service he provided me. I will gladly recommend Andrew to my friends and family More

Another Prius Lease at Advantage Toyota Thank you Stacey for your help in leasing another Prius (our 4th) (and 2nd from Advantage Toyota). You made our day! And we love the new model! Thank you Stacey for your help in leasing another Prius (our 4th) (and 2nd from Advantage Toyota). You made our day! And we love the new model! More

Another Delightful Day! After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Aug After purchasing my car, I returned to Advantage for additional safety features (alarm, etc.) Fortunately for me, my Service Advisor was Ms. Kenya Augustin. From the moment we met, she was professional, informative and receptive to my needs as a "newbie" as she walked me through procedures to check in/out as well as my familiarity with the newly added features. I have to say although this was my second day after my purchase, I'm glad I chose Advantage because of the staff I've had the pleasure of encountering. More