Advantage Toyota Valley Stream

Wonderful service Mr. Michael Miller and Mr Chris Williams were very helpful and are great sales representatives. They had a lot to do with me buying the vehicle at th Mr. Michael Miller and Mr Chris Williams were very helpful and are great sales representatives. They had a lot to do with me buying the vehicle at this location. More

Service Got in and out at a reasonable time frame. The service advisor was also great, he informed me of what service I will be needing on my next visit. Got in and out at a reasonable time frame. The service advisor was also great, he informed me of what service I will be needing on my next visit. More

Great service Went for a check up because my car wouldn't start. Service officer explained all the possibilities and gave estimated pricing. They did a thorough c Went for a check up because my car wouldn't start. Service officer explained all the possibilities and gave estimated pricing. They did a thorough check up and found the issue. Wait was not too long and the issue was a battery problem as the service officer thought. More

NEW VEHICLE LAST THURSDAY ON SEPTEMBER 12,2019, I LEASED A NEW 2019 TOYOTA HIGHLANDER XLE THRU MICHAEL MILLER. EVERYTHING WENT REALLY WELL AND HAD NEW CAR PREPPE LAST THURSDAY ON SEPTEMBER 12,2019, I LEASED A NEW 2019 TOYOTA HIGHLANDER XLE THRU MICHAEL MILLER. EVERYTHING WENT REALLY WELL AND HAD NEW CAR PREPPED WITHIN A SHORT PERIOD OF TIME. THIS IS MY FIFTH HIGHLANDER THAT I HAVE LEASED FROM ADVANTAGE WITH ALL GOOD EXPERIENCES FROM MICHAEL AND ALSO ONE OF THE MANAGERS SHERMICA MACOLM WHO ALWAYS IS GREAT TO DEAL WITH WHEN YOU HAVE QUESTIONS WHEN TURNING IN A LEASE. GIVING A SHOUT OUT TO ANDY IN SERVICE WHO HELPS ME ALL THE TIME WHEN MY VEHICLE NEEDS SERVICE. More

Oil change Quick maintenance check up & oil change. All was well w car & received free car wash at end. Long wait almost 3 to 4 hrs. But I guess that's expected Quick maintenance check up & oil change. All was well w car & received free car wash at end. Long wait almost 3 to 4 hrs. But I guess that's expected on a busy Saturday More

Horrible customer service I went in to see my options after they emailed me twice about my lease ending soon and asking me to go in to have my car appraised. I dealt with sales I went in to see my options after they emailed me twice about my lease ending soon and asking me to go in to have my car appraised. I dealt with sales associate Ryan Gelb. Without going into every detail, he was rude and aggressive when I didn't accept his first offer. He was constantly talking over us. He asked why I went in if I wasn't going to purchase a car. I explained I wanted to consider my options before my lease ended and because of the emails they sent me which I showed him. He said I should've told him from the beginning and he wouldn't have waisted time fighting with his manager to give me a deal! Which he didn't since it was the first offer and was a higher number than what I currently pay for my 2017 highlander with double msrp value then 2019 Rav4 which I was considering. He gave me a second offer himself, didn't go speak to his manager, so it's not like he was running back and forth! I was actually considering it when he stated they close at 7pm and if I needed time I could leave a $1000 deposit so he could hold my offer. He acted annoyed and bothered I wasn't accepting his offer and asked if he could ask his manager for a lower price. By that point I didn't want to deal with him since he repeated to me 3-4 times why I went in if I wasn't ready to purchase a car and said no that I decided to wait until December when my lease was ending and revisit my options then. He stormed off red faced and stomping! Didn't say a word to us, didn't say thank you for considering us again when you are ready call me and it would be a pleasure to help you. I am under the impression that a customer can go into ANY dealership to inquire about a car and pricing without a guarantee they will purchase that same day! Even if I didn't leave with a car today, I would have eventually since my lease is soon coming to an end. Now, as a result of this experience I will no longer be dealing with Toyota and neither will my husband who currently has a lease with them. Please train your sales team on proper customer service. You lost two loyal customers! More

I am very disappointed and was taken advantage I was there and bought a car waited for 4 hours with good intention to buy and bought a car. I was lead to believe that down payment was subtracted t I was there and bought a car waited for 4 hours with good intention to buy and bought a car. I was lead to believe that down payment was subtracted to the price I bought verified with the sales person waited for 4 hours close to 9pm and the time for signing fiinancing the numbers changed and did not realize until I went home. Not transparent just to earn a buck. I felt outwitted and upperhanded and taken advantage. Buying a car was suppose to be a celebratory event but left me with a nightmare. Very disappointed. More

10,000 , mile service and window switch repair Andy in the service department is the BEST! Always on time and ready to get the job taken care of. He is an asset to the dealership. Andy in the service department is the BEST! Always on time and ready to get the job taken care of. He is an asset to the dealership. More

Excellent service All employee are helpful . They helped to solve all my concerns. I am very satisfied. Without wasting my time management solve every issue. Exile the All employee are helpful . They helped to solve all my concerns. I am very satisfied. Without wasting my time management solve every issue. Exile the job. More

Great service. Took amazing care of me They took great care of me. Made sure I understood everything. Would definitely come back to Andy and Celine for any of my questions regarding my car. They took great care of me. Made sure I understood everything. Would definitely come back to Andy and Celine for any of my questions regarding my car. More