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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

October 31, 2019

Car service Acura MDX -2006 Overall very satisfied with the professionalism of my service representative-Erik Arnold. Timeliness of services rendered - overall condition of repai More

by JACK.HLAVAC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold
Nov 01, 2019 -

Acura of Concord responded

Hello Jack Hlavac, we are very happy we could provide you with a positive experience! Thank you so much for taking the time to let us know about your service visit our dealership. We know when it comes to maintenance, earning out guest's confidence is so important. We are very proud of all our teammates like Erik Arnold in his commitment to ensuring we provide a proper Acura ownership experience. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 31, 2019

Always a pleasant experience!!!!! Ronnie is a God send when it comes customer service. Everyone at Acura is so nice and pleasant. Ronnie is consistent and very thorough And really list More

by KATS1219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 01, 2019 -

Acura of Concord responded

Kats1219, we're so glad that teammate Ronnie Garcia and our dealership as been able to go above and beyond your Acura ownership expectations! We strive for 100% satisfaction, and it is great to see you had such a positive service experience. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and confidence. We look forward to being a part of your Acura journey and look forward to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Oh, we don't believe Ronnie will be leaving anytime soon! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 29, 2019

Great customer service , fast service. Victoria went above and beyond helping me make sure my vehicle received the service I needed and had the car ready to go fast while ke More

by MISSTACYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Victoria Nieders
Oct 31, 2019 -

Acura of Concord responded

Misstacyj, we're so glad that we were able to go above and beyond your expectations! We always strive to provide a personal service experience to every guest, and are pleased to hear that you enjoyed your visit with us. Your time is valuable and we appreciate allowing teammate Victoria Nieders to earn your business and sincerely thank you for this positive review. If there are ever any inquiry about your Acura, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 27, 2019

Service advisor very helpful and staff are friendly..Erik explain well what needs to be done for next service.staff are very accommodating and the place is clean. More

by Pam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
Oct 30, 2019 -

Acura of Concord responded

Hello Pam, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammates Erik Arnold and Donna Lewis to earn your business and your positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 27, 2019

Sales experience My wife and came to see a used MDX we saw on the internet. We had very knowledgeable sales people help us. They were very nice and helpful answering More

by DKR400
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Church, Gagan Anand, John Gonzalves
Oct 30, 2019 -

Acura of Concord responded

Hello DKR400, we're happy you found our team to be so supportive while shopping with us. Earning your business is important but it is our top priority to do what it takes to meet your individual requirements and needs. Shopping or leasing for a new or pre-owned vehicle is a huge life event and we appreciate allowing teammates David Church, Gagan Anand and John Gonzalves the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned it. Congratulations on your pre-owned Acura MDX and thank you again for taking the time to let the world know about your positive experience. Please don't hesitate to reach out if there's anything additional we can do for your family. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 26, 2019

Great Customer service These days it’s hard to find good honest people with great customer service. The service center at Acura Concord offers excellent service for your v More

by HARRISKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Lewis, Yves Vrnoga
Oct 28, 2019 -

Acura of Concord responded

Hello Ms. Harris, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammates Yves Vrnoga and Donna Lewis to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you for choosing our dealership, allowing us to be a part of your Acura journey and we look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 24, 2019

Excellent repair and customer service Highly recommend Acura of Concord. Everyone in Service is top notch. I can’t say enough good things about the women behind the Service desk, or about More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker
Oct 28, 2019 -

Acura of Concord responded

Hello Alex, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for your kind words and this wonderful review for Tyler Parker, our service team and dealership. When it comes to maintenance and repairs we know our guests have other choices and options, it makes us happy to know that our dealership has been able to continue to earn both your business and trust. We look forward to being a part of your Acura journey and to your next visit. Until then please feel free to let us know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 23, 2019

Great service I currently am driving my third RDX and also had a TL, for my 4th car from this dealership. I have utilized the service department for all four vehicl More

by LI925
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Zarif Saeed, Erik Arnold, Donna Lewis, John Gonzalves, Alex Farmakis
Oct 28, 2019 -

Acura of Concord responded

Thank you LI925 for taking a moment to share of your current Acura RDX experience with our teammates, Ronnie, Erik, Alex, Donna, Zarif and John during your Acura journey with our dealership. We appreciate allowing us so many opportunities to serve and to be a part of your Acura journey and sincerely thank you for the positive review and recommendation. We look forward to our continued relationship, so please feel free to let us know if there is ever anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 22, 2019

Been a customer for 15 years because of the people The sales team and service team go out of their way to make sure you are a happy customer. Been going to Mansoor for several vehicles and will contin More

by mickey.estey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori, Zarif Saeed
Oct 24, 2019 -

Acura of Concord responded

Congratulations Mr. Estey on your recent new Acura purchase and thank you for sharing of your experience with teammates Mansoor and Zarif while shopping at our dealership. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We appreciate the opportunity to earn your business from start to finish for the past 15 years and five+ Acura vehicles! We are excited to continue to be a part of your Acura journey so please feel free to let us know if there are any questions about your MDX! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 22, 2019

Great service Concord Acura service team is always timely and responsive. They don’t over sell. If needed they’ll tell you. If you do t need it, or don’t need it ye More

by CGEYER2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Oct 24, 2019 -

Acura of Concord responded

Cgeyer2, your wonderful feedback and rating mean a lot to us. We're so glad that we were able to continue to exceed your service expectations! Thank you for letting us know about your experience with Ronnie Garcia and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura running at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for over 7 years! As your Acura MDX ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

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