Acura of Concord

Service Both the Service Department along with the Parts Department understood my concerns with my vehicle and worked hard to address them. They did a excelle Both the Service Department along with the Parts Department understood my concerns with my vehicle and worked hard to address them. They did a excellent job with customer service!! More

Great service with few issues We’ve been coming to Acura of Concord for several years. The service team has always been accommodating and professional and we’ve gotten great servic We’ve been coming to Acura of Concord for several years. The service team has always been accommodating and professional and we’ve gotten great service. This last time there was a glitch when we were trying to make an appointment. There are apparently two different tracks to service the car: through the shop and through the rapid service I guess. I was told there were no appointments. I called earlier and had been told there were but had to check my schedule so I called back literally a couple minutes later. A different service person there were none until next week. i persisted and she finally said well you gone go through the shop I guess. I have an appointment there. So we brought the car in and it was serviced quickly and efficiently as usual, but it was frustrating to have to argue with someone just to bring it in. If not for that I would have given a 5 star rating. The service associates are excellent, but one person answering the phone could have made me go elsewhere. More

Serving Good service friendly personnel get called back information about your car give a quote. The crew always makes sure all is taken care of well. Good service friendly personnel get called back information about your car give a quote. The crew always makes sure all is taken care of well. More

Best Acura Dealer Always deliver excellent service..Always educating the customer on potential problems..Very knowledge able and caring people.Wait times are minimal ev Always deliver excellent service..Always educating the customer on potential problems..Very knowledge able and caring people.Wait times are minimal even as a walk in More

Excelent customer service I am very please with the way I was treated. Both Yves and Donna are great at their Job. Had a nice experience with Yves who explained all the neces I am very please with the way I was treated. Both Yves and Donna are great at their Job. Had a nice experience with Yves who explained all the necessary repairs of my vehicle, Donna is a sweetheart very professional and nice personality. More

PAINT PEELING OFF MY ROOF Tooke MDX to Concord Acura. The paint was still under a different warranty. My service contact Ronny Garcia, scheduled my appointment, they provided Tooke MDX to Concord Acura. The paint was still under a different warranty. My service contact Ronny Garcia, scheduled my appointment, they provided a 2019 loaner. It took approximately one week, and it looks amazing. More

acura mdx seevice this acura dealership is A+++ ... yves is great he always is happy to see us for anything yves has a lot of enthusiasm with his work great job this acura dealership is A+++ ... yves is great he always is happy to see us for anything yves has a lot of enthusiasm with his work great job More