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Acura of Concord
Concord, CA
595 Reviews
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595 Reviews of Acura of Concord
April 19, 2019
Great experience during the service of our 2018 MDX I like to thank Amanda Munroe for all her help during the service of our 2018 Acura MDX. And thanks for arranging Lyft to take us to the bart station. I like to thank Amanda Munroe for all her help during the service of our 2018 Acura MDX. And thanks for arranging Lyft to take us to the bart station. More
by JGMARTINEZ0
Verified CustomerEmployees Worked With
Amanda Munroe
April 19, 2019
Poor follow through and customer communication. The service team is generally more style than substance. Instead of the personalized welcome and talk about how hard they are trying to meet needs and The service team is generally more style than substance. Instead of the personalized welcome and talk about how hard they are trying to meet needs and please rank us high on the survey (literally what I am told each time), I would prefer that service status, maintenance needs and updates be discussed. Also, schedulers give unrealistic time estimates, which my last service advisor told me! I was spoiled by excellent Honda service for 12 years. Expected better from Acura. Also I asked for a call twice from device manager Tyler. Days later, still nothing. More
by AHL
Employees Worked With
Tyler Parker, Ronnie Garcia, Yves Vrnoga
April 19, 2019
Acura MDX recall The Acura service is outstanding in Concord. I love the customer care. Thanks for accommodating me with a rental car too. Happy as ever with everythin The Acura service is outstanding in Concord. I love the customer care. Thanks for accommodating me with a rental car too. Happy as ever with everything!! Thank you. More
by JERICEESE1
Employees Worked With
Ronnie Garcia, Donna Lewis
April 19, 2019
Car repair Yves, as well as the Customer Service Staff were all professional, friendly, and helpful. They made it easy for me to drop my car and get a rental. S Yves, as well as the Customer Service Staff were all professional, friendly, and helpful. They made it easy for me to drop my car and get a rental. Service on my car was complete and timely. More
by NONE3
Employees Worked With
Yves Vrnoga
April 19, 2019
Professional team -from the time we got there until we left Service was excellent from the time we pulled in until the time we left Explanation of the car was detailed and test driving the car in that area wa Service was excellent from the time we pulled in until the time we left Explanation of the car was detailed and test driving the car in that area was very convenient More
by JBASSLER963
Employees Worked With
Tim Tyler, Zarif Saeed, Andreas Mokos
April 19, 2019
Hands down, THE BEST The most amazing dealership and staff i could ever recommend . Always willing to go above and beyond , especially Rob Mayfield he exceeds my expectati The most amazing dealership and staff i could ever recommend . Always willing to go above and beyond , especially Rob Mayfield he exceeds my expectations every time, I can not say enough good things about him . Makes the process of getting a new car so simple and easy, I will continue to keep coming back time and time again to work with Rob More
by MarinnaC
Employees Worked With
Rob Mayfield
April 19, 2019
Profession, courteous, quick & efficient Very professional and courteous staff. Quick and efficient process! Enjoyable experience re-leasing another Acura! Would recommend to my friends & fa Very professional and courteous staff. Quick and efficient process! Enjoyable experience re-leasing another Acura! Would recommend to my friends & family Friendly atmosphere and relaxed More
by CRAIGW76
Employees Worked With
Mansoor Mansoori, John Gonzalves
April 19, 2019
Friendly and easy The experience was fast and easy. I could tell that everyone worked as a team helping each other out. Overall very professional. Thank you. The facil The experience was fast and easy. I could tell that everyone worked as a team helping each other out. Overall very professional. Thank you. The facility itself feels a bit dated (compared to my experience at Lexus/Mercedes) and could use a refresh. More
by 4ARTHUR
Employees Worked With
James Zipp, Amanda Munroe
April 19, 2019
New RDX The dealership worked with us so we could lease our new RDX. This is our second RDX and love our new vehicle. Staff of the dealership were friendly an The dealership worked with us so we could lease our new RDX. This is our second RDX and love our new vehicle. Staff of the dealership were friendly and informative. More
by Andrea
Employees Worked With
Nazir Bidar, Nico Herrera, Andreas Mokos, Rob Mayfield
April 18, 2019
Great experience Acura always does a great job! Everything completed in a timely manner. I’ve purchased a few Acura’s over the years and will continue to come back Acura always does a great job! Everything completed in a timely manner. I’ve purchased a few Acura’s over the years and will continue to come back More
by MELLYCOW
Employees Worked With
Amanda Munroe
