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Acura of Concord

Concord, CA

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593 Reviews

1340 Concord Ave

Concord, CA

94520

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593 Reviews of Acura of Concord

August 11, 2019

Happy with salesman Tim Tyler Been using dealership for years ver happy with service. Owned a 2010 Acura for 5 yrs and always had excellent experience Knew Tim from previous car More

by WCARTER713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Tyler, Andreas Mokos
Aug 13, 2019 -

Acura of Concord responded

Congratulations WCARTER713 on your recent purchase and thank you for sharing of your experience with teammates Tim Tyler and Andreas Mokos while visiting our dealership. We appreciate allowing u s to earn your business in the past with your 2010 Acura. There are so many choices when it comes to which brand or dealership to work with, not to mention who to feel confident with. We are excited to continue to be a part of your vehicle ownership journey so please feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

August 10, 2019

Service experience Excellent service experience in a timely manner as promised. Service rep was very knowledgeable. Waiting area was comfy and stocked with snacks and More

by SUPRKOOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Farmakis
Aug 11, 2019 -

Acura of Concord responded

Suprkool, we are very happy we could provide you with a positive experience! We always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Pleasanton! We appreciate allowing teammate Alex Farmakis to earn your business and sincerely thank you for the positive review. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

August 08, 2019

Great service . Always happy when i bring car here. Amazing staff amd customer service everytime. Victoria was very nice and professional. Excellent customer servi More

by VICKYNIEDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
Aug 08, 2019 -

Acura of Concord responded

Thank you Vicky for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Victoria Nieders to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 08, 2019

Excellent service Always easy and flexible to make an appointment for maintenance; staff always tried not to let you wait too long, they were very friendly and helpful, More

by Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Aug 08, 2019 -

Acura of Concord responded

Lauren, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for letting us know about of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Yves Vrnoga and our dealership to be a part of your Acura ownership experience. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 07, 2019

Ronnie is great I have used Acura of Concord for more than 20 years. And Ronnie has exclusively been taking care of our cars for the last 15 or 16 years. I have alwa More

by MPMCCOOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Jerry Ponciano
Aug 08, 2019 -

Acura of Concord responded

Thank you MPMCCOOL for choosing our dealership and allowing us another opportunity to earn your business with your Acura RL. We appreciate your feedback and sharing of both your previous and current experience with our service team. We are always looking for ways to improve our guest experience and having the right teammates like, Ronnie and Jerry can make all the difference. As your Acura partner for the past 20+ years, we are looking forward to our continued relationship. Should there ever be anything we can assist with, please feel free to let us know. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 07, 2019

Acura TL Service Ronnie is the best! Always exceeds our expectations. Great service plus professionalism. We would not take our vehicles anywhere else We love Con More

by Mutleyk26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Whisten, Ronnie Garcia
Aug 08, 2019 -

Acura of Concord responded

Hi Tim and Donna, we always strive for 100% satisfaction, and it is great to see you had such a positive time service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Ronnie Garcia to earn your business once again. Having a safe and reliable vehicle is very important to our guests as well as our team, we thank you for letting be a part of your Acura TL ownership journey. We look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 07, 2019

Great Customer Service The Service Department at Acura of Concord provides great customer service. From the service provided in a quick and efficient manner, to the comforta More

by BGM2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nico Herrera, Zarif Saeed, Erik Arnold, Donna Lewis, Amanda Munroe
Aug 08, 2019 -

Acura of Concord responded

Bgm2019, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for choosing our dealership and allowing us an opportunity to earn your business with your Acura. Having teammates that are passionate about customer service can make all the difference and we appreciate your feedback and thank you for sharing of your recent service visit. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 06, 2019

Exceptional service each and every time. For over 10 yrs service here has been exceptional each and every time. From receptionist to mechanics everyone is friendly, professional and always More

by MARIAG912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Donna Lewis
Aug 08, 2019 -

Acura of Concord responded

Mariag912, for sharing of your recent visit to our dealership and for letting us know of your experience during your time with us. When coming in for maintenance, we know there are many choices in the market and we appreciate allowing teammates, Ronnie Garcia and Donna Lewis to earn your business once again. As part of your Acura journey for over 10+ years, we always want to keep your MDX running at its best, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 06, 2019

Would not recommend The service department is a disappointment. We have tried to take our mdx in twice and cloth times were promised a loaner vehicle. When we came into d More

by Btp840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Munroe
Aug 06, 2019 -

Acura of Concord responded

Thank you Btp840 for sharing of your recent Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and our goal is to avoid any misunderstandings or confusion. We would like an opportunity to assist and possibly turn your experience around. With just your screen name we area unable to determine your identity to reach out to assist. If you are willing, we would like to discuss this further and invite you to speak directly with our General Manger, Mark Dowling. He may be reached directly, via email at Mark.Dowling@ Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 01, 2019

Ronny was GREAT! Ronnie was the greatest he went above and beyond to help me out......and I didn’t even bring him an Acura. I suggest if you go to Acura of Concord ask More

by Nicoleshaleen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Aug 02, 2019 -

Acura of Concord responded

Hi Nicoleshaleen, we are very happy to have provided you with such a positive experience! Our goal is to provide the best possible customer experiences and we appreciate allowing Ronnie Garcia the opportunity to earn your business, even if it wasn't an Acura. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Concord

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