Acura of Berlin - Service Center

The dealership had an amazing and comfortable waiting area. With coffee and breakfast bar for anybody. area. With coffee and breakfast bar for anybody. More

First visit was for an oil change. Great team and they put the oil in the right place. That's a win. Great team and they put the oil in the right place. That's a win. More

Jaime Andrezicik provided excellent customer support. She delivered on what she promised Acura can do. She was concise and pleasant to deal with. Thank you Jaime She delivered on what she promised Acura can do. She was concise and pleasant to deal with. Thank you Jaime More

Have a new 2024 RDX and I know there is an issue with the cable for the radio screen and even though I am having many issues with it Acura won’t fix it until I can bring it to the dealership “while the issue cable for the radio screen and even though I am having many issues with it Acura won’t fix it until I can bring it to the dealership “while the issue is happening “!?! Not sure if you think I’m lying about the issues but a vehicle of this price and being brand new I should not have to live with these issues!!!! More

The service was amazing and Fast. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish. I was waiting for my car and received a video inspection that was detailed and informative. The service was just Excellent from start to finish. More

Great service. Jonathan even knocked out a small recall for me got me back on the road quickly Jonathan even knocked out a small recall for me got me back on the road quickly More

The dealership did a great job servicing my car. The waiting area is clean and there’s coffee and water for the customers. The waiting area is clean and there’s coffee and water for the customers. More

Both Jonathan and Matthew were very responsive and helpful in tending to my needs after my purchase of a pre owned car. helpful in tending to my needs after my purchase of a pre owned car. More

Pleasant and easy to deal with. Very smooth service, would be happy to do business with them again. Very smooth service, would be happy to do business with them again. More

Keith is always extremely helpful and responsive, Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted Jonathan was able to assist when Keith was with another customer and Matthew reached out and kept me involved of the repair progress. I was alerted and reminded about the connecting rod recall, the parts were available so that was completed. Note that this car was brought in via flatbed on Friday just before closing and was ready for pickup on Wednesday afternoon with new battery, brake system flush and recall work completed. Thank you, the three gentlemen I mentioned are a great team. More