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Acura of Berlin - Service Center

Berlin, CT

4.7
616 Reviews
Call Service Center (860) 846-4974

616 Reviews of Acura of Berlin - Service Center

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April 28, 2024

Being going to this dealership for over 10 years, don’t think I’ll ever find the courage to ever bring my vehicle to get service there customer service is just getting worst than ever never again More

by TROYNICHOLAS758
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Acura of Berlin responded

We're sorry to hear about your dissatisfaction, but it's essential to clarify our stance. While we value your loyalty over the years, our commitment to safety and quality service remains unwavering. Unfortunately, we couldn't diagnose your vehicle due to the extensive aftermarket modifications that weren't professionally installed. Ensuring the integrity of your vehicle and your safety is our top priority, and when modifications are not done correctly, it poses risks to both. We understand this might be disappointing, but it's imperative for us to uphold our standards. If you need assistance in rectifying the aftermarket installations or have any other concerns, please don't hesitate to reach out. We're here to help ensure your vehicle's reliability and your satisfaction with our service. Eric Diaz General Manager 860-829-3787

April 24, 2024

I bought my MDX about 7 months ago and I love it , Then I returned couple of months later and got an oil change and they even cleaned my car it was like brand new again! Great costumer service! More

by Cherlyn Gonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robt
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Apr 26, 2024 -

Acura of Berlin responded

Thank you, Cherlyn, for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we could help and hope to see you again! Eric Diaz General Manager 860-829-3787

April 24, 2024

I have ben to Acura of Berlin many times. The service has always been exceptional. When we are looking for our next car we will return. More

by LJBAKINOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 23, 2024

No issues. Professional people who took time to explain everything. Decent wait time pleasant waiting area More

by Mfiondella61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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Apr 24, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

April 23, 2024

I had no issues and the car was ready when it was promised to me More

by CJTAVZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

April 22, 2024

Nice customer service no waiting to get your car service. Explain everything that was done to your car. More

by RAINEYT66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 20, 2024

The service appointment for my car was great from beginning to end. Great reception, great service work! I was very impressed :) More

by heyjude622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

April 17, 2024

I’ve been buying and having my Acuras serviced at Acura of Berlin for nearly 6 years now. Always great service, this time was no exception. Never a problem. More

by Dtimbro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

April 17, 2024

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre - Excellent!
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Apr 18, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

April 16, 2024

Proper diagnosis and expert repairs done on time, much appreciated. We will be returning soon More

by woodonwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Lattman, Gina Battistini
Report | Print
Apr 17, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

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