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Acura of Berlin
Berlin, CT
977 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 977 reviews
August 26, 2021
Jarrett and Tony were awesome. They were not pushy, they answered all of our questions and they made us feel comfortable. The dealership looks brand new and was very clean. Our car was delivered super clean answered all of our questions and they made us feel comfortable. The dealership looks brand new and was very clean. Our car was delivered super clean. Just a great experience! More
by Brian
Employees Worked With
Jarrett and Tony
August 21, 2021
GOT A SALESPERSON WITH ONLY 6 MONTHS OF EXPERIENCE.... THE WORST EVER.... VISIT.. never gave me the chance to talk to the Sales manager before i left.... walked out very unhappy... over a 500.00 amount... THE WORST EVER.... VISIT.. never gave me the chance to talk to the Sales manager before i left.... walked out very unhappy... over a 500.00 amount.... horrible experience... More
by Poppy547
Employees Worked With
JIM POMPIAU
July 05, 2021
Acura of Berlin was a pleasure to work with. You’ll notice how clean the dealership is the second you walk in. The staff greets you and encourages you to check out the showroom. No one attacks you like notice how clean the dealership is the second you walk in. The staff greets you and encourages you to check out the showroom. No one attacks you like bait in the ocean. It’s a really great car buying experience. I worked with Erica and she was amazing. I would highly recommend working with her should you choose to visit there store. More
by Brandon
Employees Worked With
Erica Casey
July 01, 2021
I had a tremendous experience at Acura of Berlin. Lucius was and continues to be very helpful. He followed up on all my questions with knowledge and answers. He has called to ask if all is still ok. They a was and continues to be very helpful. He followed up on all my questions with knowledge and answers. He has called to ask if all is still ok. They as a group seem to want to keep you satisfied. I would recommend this dealership for any purchase. More
by jay
Employees Worked With
Lucius and Tom
April 20, 2021
Jim Pompei was outstanding throughout the entire sales process. His quick response to my phone calls and texts really showed me how much he cared about meeting our needs. I have not yet had to use the ser process. His quick response to my phone calls and texts really showed me how much he cared about meeting our needs. I have not yet had to use the service dept but I get the feeling the experience there will be positive as well. Thank you Jim! More
by vzimmitti
Employees Worked With
Larissa, Tom
March 02, 2021
Larisa helped me get the Acura TLX that I was looking for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guid for. Thanks to her my car buying experience was quick, easy and stress free. She took care of the whole process from setting up a test drive to guiding me through the financing and securing a price I was comfortable with. More
by Jareeeekc5
Employees Worked With
Larisa
February 10, 2021
I purchased a pre loved vehicle from Jim Pompei on Monday afternoon and left with the vehicle a few hours later! It was a quick transaction made with ease. I’m very pleased with the customer service I receiv afternoon and left with the vehicle a few hours later! It was a quick transaction made with ease. I’m very pleased with the customer service I received and would highly recommend Jim for your next car purchase! I will be back to buy again! More
by ilanaherman
Employees Worked With
Jim Pompei
February 06, 2021
It was a pleasure to work with Jim. He is a professional. Very knowledgeable and quick. Thank you so much Jim!!! We love our TLX. We’ll come back for sure. Definitely recommend. Very knowledgeable and quick. Thank you so much Jim!!! We love our TLX. We’ll come back for sure. Definitely recommend. More
by A&G
Employees Worked With
Jim Pompei
