Acura of Berlin

Erica was awesome from start to finish. She found the car I wanted, got it to me in a more than reasonable amount of time and kept me updated the whole way. She found the car I wanted, got it to me in a more than reasonable amount of time and kept me updated the whole way. More

Excellent services, friendly professional and knowledgeable staff. All staff smiled and said hello and offered assistance. All were very patient , salesperson and manager stayed hours late in a F knowledgeable staff. All staff smiled and said hello and offered assistance. All were very patient , salesperson and manager stayed hours late in a Friday evening to be certain all questions answered and a comfortable agreement was come to. Very pleased and would definitely recommend to others. More

Everyone at this dealership made my lease buyout completely seamless! Robert O, Larissa, the service department ALL went out of their way to make it happen around my crazy schedule! I really apprec completely seamless! Robert O, Larissa, the service department ALL went out of their way to make it happen around my crazy schedule! I really appreciate you all! I felt like my needs were heard and met on every level. Thanks so much! M. Davidson More

We had a great experience with this dealership. Everything went smoothly. The communication was accurate and timely. Everything went smoothly. The communication was accurate and timely. More

“I entered the on-ramp to the highway just as the sun was setting, threw it into Sport Mode……………and the rest is history………………” I am a loyal Honda and Acura customer and have owned nothing else for 30 year setting, threw it into Sport Mode……………and the rest is history………………” I am a loyal Honda and Acura customer and have owned nothing else for 30 years. It was time to add some excitement to my life and Acura of Berlin could not have been a more fitting place to make that happen. While I was a previous customer of their Service Department for 7 years, this was my first experience with their Sales Department. Car purchased: 2022 RDX with Tech Thank you to Robert, Larissa, Tom and Eric for their unwavering customer service and attention to detail. I admit to being a customer that scrutinizes the customer service experience no matter where I go. Consumers have choices these days and should settle for nothing less than outstanding service. This dealership exceeded my expectations for the car-buying experience. Why ? 1.) Immediately upon entering the dealership for our test drive and meeting Robert, he did not waste our time. I think he sensed that we were ready and prepared to make a move and I appreciated that he was able to immediately get a read on his customer. 2.) During our test drive, Eric took our trade-in to inspect and value it. Our test drive only lasted a max of 10 minutes and by the time we were back, the inspection and valuation was done. Quick and efficient. 3.) Trade in- The trade-in value offered was exactly in the range we were expecting based on our research. 4.) The offer- The offering price of the car was as expected given the current financial climate. 5.) The “process”- This dealership has no “back and forth” with the mystery Sales Manager sitting behind an iron curtain. The offer for my trade-in was made, the selling price was offered, and we never had to wait for anyone or leave Robert’s office. There was no haggling because the initial offers were exactly as we had researched and planned. (After getting home that day, my husband said to me “Is that it ??? It almost seemed too easy ?!?!) I think this was the most optimal part of the sales process that we appreciated most. 6.) Larissa Hartline- A special shout out to Larissa. Had no idea she was a Sales Manager until AFTER we got home and looked her up online. Because of a package that we were considering adding to the deal, she was consulted for some questions we had. Whatever your idea of a Sales Manager is, throw them out of the door. This is one of the most casual, laid back, down to earth Sales Managers I have ever met in my 30 years of car buying experience. And she can talk shop like no one. Honestly could have confused her for a Service Manager or maybe Technician ? 7.) Prior to our pick-up of the car, I had asked Robert to forward me a copy of the Sales Agreement and Finance paperwork so I could review them for accuracy before arriving. Had the paperwork in 30 seconds with absolutely no discrepancies and one of the fees that I had asked to be removed was accounted for. 8.) Tom in Finance- I usually can’t stand this part of the sales process- Specifically the hard pressure that usually comes with the extended warranties. Nope. Never happened. The only question I got was “May I ask why you are declining?” and once I answered, Tom moved right along. In the interest of full disclosure, we had done an extensive amount of research prior to our sale. We were more than informed on all aspects of the car, the trade-in, the fees associated with car-buying, and had already secured financing (another win for this dealership, they got me an even slightly better rate). I would highly recommend this dealership for their customer service, attention to detail and relaxing atmosphere. We will be in the market in the next year or so for for my daughter and husband. No question on where we are going ! More

I had the easiest cat buying experience ever. Started with Eric reaching out after I showed interest and ended with Lucius as my sales man who was very knowledgeable and super friendly. My first time at with Eric reaching out after I showed interest and ended with Lucius as my sales man who was very knowledgeable and super friendly. My first time at an Acura dealership and it would be the only one I dealt with in the future. I will definitely recommend them to anyone! More

Eric and Lucius of the sales team are just excellent in helping our purchase of 2019 RDX go very smooth. I would do business again here. Thank you both. helping our purchase of 2019 RDX go very smooth. I would do business again here. Thank you both. More

Service manager sucks because I didn't purchase my 2010 Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store Acura ZDX key from them to program they would not do it even thought it was an oem key purchase from acura online store More

My wife and I have purchased eight vehicles from this My wife and I have purchased eight vehicles from this dealership over the past 23 or more years. This 2021 RDX being the most recent. We have also My wife and I have purchased eight vehicles from this dealership over the past 23 or more years. This 2021 RDX being the most recent. We have also had them all serviced by this dealership. It must be obvious that we are and remain very pleased with all of the services offered by all past and present sales, service, administrative and management personnel. My salesperson, Erica Casey, was referred to me be a former, now retired, employee and she more than 'lived up" to the recommendation. Her professionalism, patience and enthusiasm has helped me to learn and figure out how to operate this new and highly sophisticated vehicle. In addition, she is available to answer any new questions as they come up. More

My husband and I went the Acura of Berlin dealership a half hour before they closed. We met an amazing salesman name Jarret Barrows. From start to finish, he made us feel welcomed and never rushed our exp half hour before they closed. We met an amazing salesman name Jarret Barrows. From start to finish, he made us feel welcomed and never rushed our experience despite us wanting to test drive multiple vehicles without an appointment. Mr. Barrows was super knowledgeable and answered all of my questions. He provided such a great experience that I finally felt confident to purchase an Acura and work with their team. But due to not having the exact car model I wanted, I didn’t end up buying a vehicle from this dealership that day. However, I wanted to leave a review because Mr. Barrows was such an outstanding salesman and solidified my faith with the Honda brand, specifically Acura. More