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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
977 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 977 reviews

March 21, 2023

Very good customer service, car was washed and serviced on a timely basis. Solid work More

by cdogg1226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

March 20, 2023

Noise coming from brakes was unable to be detected and we are still hearing the screech now when we go forward and apply brakes. More

by MELANIE0526
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Melanie, feel free to contact us at your convenience. Tony Braglia General Manger 860-829-3780

March 20, 2023

Erica Casey was incredible to work with. She was not friendly, patient and informative. Thank you! More

by Sheririghi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Casey
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Mar 21, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that Erica had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

March 18, 2023

The staff is always pleasant, professional and knowledgeable every time I visit Acura of Berlin! More

by Shelby.nadeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Acura of Berlin responded

Thank you, Shelby! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

March 18, 2023

Acura of Berlin was great! They got me in right away to fix my problem and kept me updated along the process. Very nice as well. More

by emmawat423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

March 18, 2023

Fast service and friendly staff. Competitive pricing. Courteous they even vaccumed by floor mat! Highly recommend! More

by spg9017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

March 18, 2023

Very clean and knowledgeable staff I will do all my service there thank u Keith More

by JOHNPRADO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, John, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

March 18, 2023

Beautiful dealership, very clean parking lot and lobby, and friendly staff. Keith was very helpful. More

by cfratz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

March 17, 2023

Jessica and the Service Manager Rich Bird are great to work with on routine service and if my 2018 RDX needs special attention. More

by pfbutkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Bird, Service Manger and Jessica Sharp
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Mar 19, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessica and Rich met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

March 15, 2023

Acura of Berlin Service is the best! Everyone is great to work with and they really give you individual attention. They explain things clearly to help you have a better understanding an More

by ntulip4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Mar 16, 2023 -

Acura of Berlin responded

Thank you for sharing your excellent experience with Acura of Berlin. Thank you for the five-star rating. We appreciate your business and look forward to having you as one of our valued customers for years to come.

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