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Acura of Berlin
Berlin, CT
1,054 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,054 reviews
May 18, 2023
I have been coming there to get my oil change for several years. Everyone that I have encountered has provided excellent customer service years. Everyone that I have encountered has provided excellent customer service More
by NSCHMIDT7
Verified CustomerEmployees Worked With
May 18, 2023
I came in because my 2019 TLX did not pass CT emmsions testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. testing. I ended up having to pay over $700 out of pocket for something that I feel the warrenty I paid extra for could have covered at least partly. It was an emissions problem. This is the first time the car ever had to go through emissions. More
by ignb83
Employees Worked With
May 16, 2023
The service was performed according to specifications by professional and friendly technicians-I was extremely happy with the results!!! professional and friendly technicians-I was extremely happy with the results!!! More
by majfusco
May 15, 2023
Erica did an outstanding and professional job getting us into the Acura RDX that we wanted. Her patience and customer focus were primary reason we purchased our RDX through ACURA of Berlin. Her positive at into the Acura RDX that we wanted. Her patience and customer focus were primary reason we purchased our RDX through ACURA of Berlin. Her positive attitude and willingness to help us at every turn made our experience exceptional. She followed ups our purchase with several contact points with us to make sure we were totally satisfied and answer any questions we might have. It seems that customer service doesn't end with the sale. A rarity in today's sales environment. More
by lovdayanks
May 14, 2023
My experience was that they delivered n their promises which is all you can ask for which is all you can ask for More
by Dthoul
May 14, 2023
Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process. More
by jim.hackett
May 14, 2023
I was great right upon entering. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly. More
by MICHAELBARUFFI
Employees Worked With
Jason Hastey, Jason Hastey
