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Acura of Berlin
Berlin, CT
977 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 977 reviews
March 29, 2023
Acura of Berlin’s service center has always been a professionally run operation. On this particular visit I was explained to by the service advisor that he was going out for his lunch break and he wou professionally run operation. On this particular visit I was explained to by the service advisor that he was going out for his lunch break and he would have another employee look out for my work to be done. I noticed my vehicle parked outside looking ready to be picked up and after a half hour I approached the check out window and sure enough, it was ready. I got lost in the shuffle. More
by BTAGLIA
Verified CustomerEmployees Worked With
March 26, 2023
Great to service your car, everyone there is respectful and helpful. Willing to go the extra mile and helpful. Willing to go the extra mile More
by odaron
March 25, 2023
I’ve never had anything but positive experiences with Acura of Berlin’s service department. On-time and no surprises on the cost. Acura of Berlin’s service department. On-time and no surprises on the cost. More
by Jboccalatte
March 24, 2023
Kind, courteous, attentive, competent people from the person who answers the phone to the service coordinator and cashier. person who answers the phone to the service coordinator and cashier. More
by SUE.ELLEN
March 23, 2023
I always have a great experience here! The staff is always kind and helpful with any and all my concerns. The staff is always kind and helpful with any and all my concerns. More
by JJRIV07
March 23, 2023
As always the service and customer service were great! They provided me with a loaner that I really needed. Very convenient! They provided me with a loaner that I really needed. Very convenient! More
by extras.basin-0u
Employees Worked With
March 23, 2023
I never liked going to get an oil change until I started coming here. Great atmosphere and excellent workers. Keep up the great work! coming here. Great atmosphere and excellent workers. Keep up the great work! More
by Shateria1104
Employees Worked With
March 23, 2023
It began for me back in 2018 with Senior Sales Consultant Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾 Tiffanie Haynes (RIP)…the experience has been good ever since 👍🏾 More
by FASTFEETTC
March 23, 2023
Very accommodating, efficient and wonderful communication. The facility was immaculate and inviting. Everyone we dealt with was pleasant. communication. The facility was immaculate and inviting. Everyone we dealt with was pleasant. More
by swasik0
March 21, 2023
I always have a great experience here. Staff are kind, helpful and seem honest. No complaints whatsoever in the 2yrs I’ve been coming here for service. Staff are kind, helpful and seem honest. No complaints whatsoever in the 2yrs I’ve been coming here for service. More
by KATE_CORMIER
Employees Worked With
Unsure
