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Acura of Berlin
Berlin, CT
1,054 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,054 reviews
May 22, 2023
The facility was kept up and very nice. Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at Along with that the employees checked on me while I was there. When I picked the car that I liked, Erica was very knowledgeable, helpful, and fast at responding to any questions I had. Also the transaction process was smooth and simple. More
by jpmccusker93
Verified Customer
May 22, 2023
Was amazed at how much inventory was available. Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends Your staff was knowledgeable, informative and amazing!! I will recommend this dealer ship to all my friends More
by FXDL1340
May 22, 2023
My second Acura RDX, both purchased at Acura of Berlin. They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was gre They make purchasing fair and comfortable. Salesmen do their best to provide the car you want with minimal hassel. Joe is no exception! He was great. He couldn't find the exact car I wanted( color and etc) but found a car that met my needs and wants at a lower price! Thank you Joe. My experience with the Service Department has always been equally positive. People like Keith get the job done with no hassel and as quick as they can while doing a great job. More
by Greg
May 21, 2023
Hi They fit me in with no schedule and got everything done quickly. All the staff members were nice. I will go back for any further service I might need in the future. done quickly. All the staff members were nice. I will go back for any further service I might need in the future. More
by Jwstrange3
Employees Worked With
Jessica Sharpe, Jessica Sharpe
May 21, 2023
Keith = 5 too Had a good time and the staff was great. Makes a dealership feel like family and that's always the goal. Makes a dealership feel like family and that's always the goal. More
by BITEDAPPLE
May 20, 2023
Jessica does a great job very effectively done & goes the extra step when you need to thanka extra step when you need to thanka More
by FRANKM6
May 20, 2023
The service was excellent I will always recommend someone to them. Have a great day to them. Have a great day More
by Genestylist21
May 20, 2023
Clean , efficiency and pleasant place . I travel pretty far to go there. Thank you and have a great summer. Nice to get my car back spotless. I travel pretty far to go there. Thank you and have a great summer. Nice to get my car back spotless. More
by Ginni.basile
Employees Worked With
Jason Hastey
May 19, 2023
Not pleased at all with the service this time, I will not return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when return and won’t recommend them to any family or friends. Information that was given to me was misleading and when I asked for an explanation- when she has time she will reach out. It’s been over a week now and still now response. Disgusted and appalled by this recent transaction! More
by MARQUITACARACOGLIA
Employees Worked With
Larissa Hartline, Erica Casey
