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Acura of Berlin
Berlin, CT
975 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 975 reviews
July 23, 2023
I was very pleased with the courteous speedy service. Everyone was friendly a great experience. Everyone was friendly a great experience. More
by TWOSAVVY
Verified Customer
July 22, 2023
Quick check in and very reasonable wait. Pleasant waiting area and free wi-fi makes time go quickly. Pleasant waiting area and free wi-fi makes time go quickly. More
by LAURA-WHITAKER
Employees Worked With
July 20, 2023
Excellent reliable cheerful Good listening- good communication- polite- kind- car always looks so clean when service done upon pick up communication- polite- kind- car always looks so clean when service done upon pick up More
by RENEYLAWOFFICES
July 17, 2023
Exceptional service. Problem was efficiently resolved and no waiting. I would recommend the dealership for service. Problem was efficiently resolved and no waiting. I would recommend the dealership for service. More
by majfusco
July 16, 2023
Friendly, clean. They always do a good job and make sure that you are satisfied. They always do a good job and make sure that you are satisfied. More
by natavia_1
Employees Worked With
July 15, 2023
I have written this review to convey my great satisfaction with the outstanding level of service consistently received from the Acura of Berlin(AOB) Service Department. I have been a client for satisfaction with the outstanding level of service consistently received from the Acura of Berlin(AOB) Service Department. I have been a client for more than ten years. In this review I would like to highlight the efforts of Service Advisor Keith Davis as well as Service Associate Ellen. Ellen was helpful and personable in arranging my appointment for an air conditioning service for my MDX. When I arrived (7/12/23) Service Advisor Keith Davis handled all the arrangements. The service was relatively quick and Advisor Davis took time with me to explain what was done after the service. When at check out with final processing by Service Associate Matthew, Ellen took the time during her break to stop by and say hi to me as well as see if I was okay with everything. I know she didn’t have to do that but I really appreciated the concern. I appreciate the efforts of Keith and Ellen to keep me informed and address any questions I had. It is always an honor to work with them but I couldn’t help but notice while waiting that the entire AOB staff has a positive energy about them which is a reflection of the leadership provided to the organization by an effective management team. More
by M. Gray
July 14, 2023
I was in and out pretty quickly. I was done under the estimated time that Keith gave me. My car was very clean and I cut into it. I was done under the estimated time that Keith gave me. My car was very clean and I cut into it. More
by 3HH9VWWM6
