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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,051 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,051 reviews

October 24, 2023

Didn't have to wait long at all for service on my car and Jessica kept me up to date and knowledgeable More

by malhartfield
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe, Jessica Sharpe
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Oct 24, 2023 -

malhartfield responded

The oil change service I had at Acura in Berlin was expedient and Jessica’s experience and knowledge made my time spent waiting was well worth the wait. I always take my car for oil changes to Acura in Berlin. The staff there are very friendly

Oct 24, 2023 -

Acura of Berlin responded

We are very happy to hear that Jessica provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

October 23, 2023

The agents are very communicative and keep you up to date with your vehicle’s status More

by ALBERTZUCCHETTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Oct 23, 2023 -

Acura of Berlin responded

Albert, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

October 23, 2023

My car was fixed and delivered as promised. I would recommend this dealership to anyone needing repairs. More

by JMSPICER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Oct 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith and Jessica met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

October 22, 2023

My experience at your dealership was and the people were friendly and efficient. I had no issues More

by 0901willow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

October 22, 2023

One of the best Acura Dealership in CT. Very friendly and knowledgeable with Customer Service. More

by Rinku G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

October 20, 2023

To complete the work order free of charge then call 5 days later saying oops now you need to pay and even more than had been originally quoted is pretty xxxxty. My husband won’t let me return there again More

by dlarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tony Braglia General Manger 860-829-3780

October 18, 2023

First time at this dealership, and it was a pleasant experience. Very professional.workers and very clean environment. More

by dockerydoc_71
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

October 18, 2023

No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job! More

by TSHAW40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 19, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

Oct 21, 2023 -

TSHAW40 responded

No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job!

October 18, 2023

This was my very first scheduled service visit at this dealership. Everyone and everything was excellent. More

by CORPOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline, Jessica Sharpe
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Oct 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

October 18, 2023

GREAT experience. Jim has a wonderful personality, very knowledgeable and made the process easy. Told him what I was looking for and the price range and he got me into More

by JAY93WAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

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