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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
971 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 971 reviews

September 01, 2023

Helpful, friendly, prompt and great with communication. Would definitely continue to give them my business. More

by marissa.ganesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Sep 01, 2023 -

Acura of Berlin responded

Thank you, Marissa! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

September 01, 2023

James was personable and knowledgeable. He was enthusiastic but not pushy which I appreciated. I also had positive experiences with Larissa and the finance person(man). I would refer friend More

by JANESTARKOWSKI
Recommend Dealer
Yes
Employees Worked With
James Pompei
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Sep 05, 2023 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Jane, and it was a pleasure having you at the dealership. We appreciate your review! Tony Braglia General Manger 860-829-3780

August 31, 2023

Very helpful Work was done on time Friendly people and know what they’re doing More

by ANDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Sep 01, 2023 -

Acura of Berlin responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

August 31, 2023

This place is awesome on time prices are reasonable and the people are great and very informative More

by esco1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Aug 31, 2023 -

esco1029 responded

Thanks for the service you guys are great

Sep 01, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

August 31, 2023

People are great. The Sneaky pricing of services are poor. I was very disappointed to find ‘hidden’ fake fees in the pricing. Tool use??? More

by zipit14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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Sep 01, 2023 -

Acura of Berlin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Rich Bird Service Manager 860-829-3786

August 31, 2023

Love using Acura of Berlin. Everyone is pleasant and I always have a great experience! More

by sqk14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

August 31, 2023

Prompt service and always with a smile. Gave accurate updates and completion times. Gave me back a shiny vehicle. More

by nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Sep 01, 2023 -

Acura of Berlin responded

Nick, thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

August 29, 2023

Rob is very nice, up front and easy to work with. He got us the exact SUV that we wanted. We highly recommend him and this dealership. More

by karogirl26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Gonzalez
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Aug 29, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

August 28, 2023

The customer service was great ! The process was fast and easy and I love acura! More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

August 27, 2023

Service technicians are friendly and knowledgeable, will help you with any issues. They explain what the did or needs to bf fine do you understand the situation. More

by DECAPUA94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Aug 28, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

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