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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,051 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,051 reviews

November 20, 2023

Erica was great to work with. She made a difficult situation much easier I'm good More

by paul.cutler
Recommend Dealer
Yes
Employees Worked With
Erica Casey, Erica Casey
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Nov 21, 2023 -

Acura of Berlin responded

Paul, Wow! Thank you so much for this great 5-star review. Thanks for choosing our dealership and helping to share the word about us. We’re here for you anytime! Tony Braglia General Manger 860-829-3780

November 19, 2023

Extremely helpful assistance throughout process and worked with me through a battery issue that occurred during the service More

by mattfon12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
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Nov 20, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

November 18, 2023

Always informed of everything that is going on. The dealership is always clean and neat. Staff are always attentive. More

by MANDA0205
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 20, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

November 15, 2023

Erica was very professional and informative about vehicle I purchased. She went above and beyond my expectations. More

by MKVELEZ1199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey, Diyan Sheikh
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Nov 15, 2023 -

Acura of Berlin responded

Congratulations on your new vehicle! We are so glad that Erica had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Tony Braglia General Manger 860-829-3780

November 15, 2023

State of the art service center. Excellent customer service. Highly recommend. I get everything done here. More

by labedas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 15, 2023

Acura of Berlin provides great customer service, good communication about what is being done and the cost. Keith is very friendly and nice to work with. More

by bethers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 15, 2023

Always reliable- Keith is always professional and helpful- caring and honest. He keeps me coming back to Acura of berlin More

by Deb
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 15, 2023 -

Deb responded

Keith Davis is amazing - always helpful, professional, and caring. He keeps me coming back to Acura of Berlin. I request him and actually will wait for him if an appointment is not available when I want to come in. Matthew is also great-

Nov 15, 2023 -

Acura of Berlin responded

Deb, We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 13, 2023

I am happy with the change of oil and filter in my car. Thank you for your great job! More

by BELTRAN.MARLENE10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Acura of Berlin responded

Marlene, We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

November 12, 2023

Erica was great to work with, patient and great to work with. She was awesome More

by tineg74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erica Casey
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Nov 12, 2023 -

Acura of Berlin responded

Thanks for your feedback on your recent visit to Acura of Berlin. It's great to hear that Erica was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Tony Braglia General Manger 860-829-3780

November 11, 2023

Assessed my problem and it was resolved in lass than an hour. Great visit as usual. More

by Rbart911
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Nov 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

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