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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
1,024 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,024 reviews

December 13, 2023

Jim Pompei was great. He is very knowledgeable, very helpful and easy to work with. KS More

by k831874
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jim here at Acura of Berlin. Eric Diaz General Manger 860-829-3787

December 12, 2023

From start to finish, The entire experience was excellent. The attention to detail paid by the salesman was unbelievable. More

by WLLMAYES1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Acura of Berlin responded

Here at Acura of Berlin, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Eric Diaz General Manger 860-829-3787

December 09, 2023

Professional services. Service personnel were kind, professional and clear with their direction for the services being provided. More

by joseboots2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Andrzeicik
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Dec 11, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Diaz General Manger 860-829-3787

December 06, 2023

Kieth is very knowledgeable, personable and efficient. Always a good service experience at this dealership. More

by MLESSARD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Acura of Berlin responded

Thank you for your kind words for Keith and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

December 02, 2023

The prompt professional caring service Acura provided to me after purchasing a new car was perfect; in that they corrected the problem, contacted me at the completion of service and pickup time! The car wa More

by Jbaccaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Budaj, Moesha Garcia
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Dec 04, 2023 -

Acura of Berlin responded

Thanks for sharing about your service experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

November 30, 2023

Staff was pleasant and efficient. I was impressed at how quickly my appointment was competed. More

by GMONOFRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 01, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

November 29, 2023

Fast, respectful, quality Always great customer service, quality work and solid communication. Friendly and kind from start to finish. More

by LAG11
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 29, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Keith and our team were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

November 25, 2023

My dash cam caught the service tech doing 80mph on the Berlin Tpke (50mph) and blowing a red light. My car also smelled like burnt clutch when I picked it up a short while later which led me to review the More

by dbrini824
Recommend Dealer
No
Employees Worked With
Melissa Moreno, Melissa Moreno
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Nov 25, 2023 -

Acura of Berlin responded

Thank you for bringing this to our attention. We certainly don't condone this type of behavior and will address this with our service technician. I understand they were trying to duplicate a tire vibration which would explain the speed, but this should not have been done on this type of road. Please feel free to reach out to me directly if you have any other concerns. Rich Bird Service Manager (860)829-3786

November 25, 2023

Professional staff. On time- Very courteous- Knowledgeable service Fair pricing. Great facility Staff cares for customers More

by WRBBURTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith davis
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Nov 27, 2023 -

Acura of Berlin responded

Thank you for your very kind review. Keith and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

November 24, 2023

Good service but they keep saying the timing belt needs changing when it was done just 6 months ago. Very confusing. More

by christopherchen1911
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
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Nov 27, 2023 -

Acura of Berlin responded

Christopher, Thank you for the kind words for our service department! We look forward to sharing your compliments with Keith and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

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