Back

Acura by Executive - Service Center

North Haven, CT

4.8
705 Reviews

705 Reviews of Acura by Executive - Service Center

Sort by
December 31, 2024

Overall, timely service and quick, easy check in and check out. Appreciate the communication throughout. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Acura by Executive responded

Frank, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

December 31, 2024

They offered me incredible customer service. Mike Heath always goes above and beyond,Fantastic Service! More

by Kinuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Piliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Acura by Executive responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2024

Great customer service quick ckevk in with a nice & friendly clean environment with awesome employees. Thank you More

by nichellew0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Acura by Executive responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

December 27, 2024

Very clean and organized. Took longer than they thought to fix the recall. Told me 1 1/2 to 2 hours but it took 3 hours. More

by sjs130
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Acura by Executive responded

Thank you for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

December 27, 2024

I enjoyed my interaction with my service advisor and thought he did a wonderful job! More

by JDSCHMOLL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Acura by Executive responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

December 26, 2024

The service is always great! Staff are knowledgeable and friendly. Waiting time is reasonable. I love the new video update from the mechanic showing the work being done and recom More

by djbmom06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Berty
Dec 31, 2024 -

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

December 25, 2024

Not too pleased with the service center. Came in for our first service, was nice it didn’t cost us anything, but they failed to rotate the tires like was suppose to and didn’t bother to even More

by aurora0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Heath
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Acura by Executive responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with our service center. We understand how important it is to meet your expectations, especially when it comes to the care of your vehicle. We are truly sorry for the oversight in not rotating your tires and for not communicating this to you. That’s certainly not the level of service we strive to provide. Additionally, we regret the issues with the key battery and the unresolved scratch on your vehicle. We should have ensured that everything was addressed as promised, and we deeply apologize for falling short. We would love the opportunity to make things right. Please allow us to arrange a door-to-door white-glove service to fix the tire rotation, ensure the scratch is properly handled, and deliver the touch-up paint directly to you. We want to regain your trust and show you the quality of service that you truly deserve. We understand your decision to consider other dealerships, but we hope to have another chance to earn your business and provide the experience you expected when purchasing your car. Please don’t hesitate to contact me directly so I can schedule a time that’s most convenient for you. We look forward to resolving this matter to your complete satisfaction. Sincerely, Daniel Santamaria General Manager 203-672-7527

December 20, 2024

They always do a great job! I’ve been to other Acura dealerships in CT and this is by far my favorite. More

by Boe614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick ?
Dec 22, 2024 -

Acura by Executive responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

December 18, 2024

A great service / warranty experience! Completed the scheduled recall job, plus two additional repairs and two minor services that were nearing due dates. All while Mike kept us informed More

by TONY@TONYPLATANO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

December 18, 2024

Service was excellent and John N. was terrific. It was an easy process and I will be back. More

by DFIORE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Acura by Executive responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

1
...