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Acura by Executive

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.8
909 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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527 Washington Ave

North Haven, CT

06473

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Showing 909 reviews

January 02, 2025

It's a pleasure to do business with executive acura of north haven, saff was polite.I'm very knowledgeable.And made me feel like home. This is the third vehicle we have purchase from this dealership and More

by JOEQUINON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexyss Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damian Fornier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Acura by Executive responded

Joe, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

December 31, 2024

Overall, timely service and quick, easy check in and check out. Appreciate the communication throughout. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Acura by Executive responded

Frank, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

December 31, 2024

The dealer was superior, everyone was professional and the experience was excellent. I would recommend Acura in North Haven to friends and family. More

by SJW5150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Piliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexyss Roderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Santamaria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Casey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Acura by Executive responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura by Executive!

December 31, 2024

They offered me incredible customer service. Mike Heath always goes above and beyond,Fantastic Service! More

by Kinuto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Torre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Piliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Acura by Executive responded

We are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 30, 2024

Great customer service quick ckevk in with a nice & friendly clean environment with awesome employees. Thank you More

by nichellew0812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Acura by Executive responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

December 27, 2024

Very clean and organized. Took longer than they thought to fix the recall. Told me 1 1/2 to 2 hours but it took 3 hours. More

by sjs130
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Acura by Executive responded

Thank you for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

December 27, 2024

I enjoyed my interaction with my service advisor and thought he did a wonderful job! More

by JDSCHMOLL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2024 -

Acura by Executive responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura by Executive. We look forward to having you as one of our valued customers for many more years to come!

December 26, 2024

The service is always great! Staff are knowledgeable and friendly. Waiting time is reasonable. I love the new video update from the mechanic showing the work being done and recom More

by djbmom06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Berty
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Dec 31, 2024 -

Acura by Executive responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

December 25, 2024

Not too pleased with the service center. Came in for our first service, was nice it didn’t cost us anything, but they failed to rotate the tires like was suppose to and didn’t bother to even More

by aurora0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Heath
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Acura by Executive responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you've experienced with our service center. We understand how important it is to meet your expectations, especially when it comes to the care of your vehicle. We are truly sorry for the oversight in not rotating your tires and for not communicating this to you. That’s certainly not the level of service we strive to provide. Additionally, we regret the issues with the key battery and the unresolved scratch on your vehicle. We should have ensured that everything was addressed as promised, and we deeply apologize for falling short. We would love the opportunity to make things right. Please allow us to arrange a door-to-door white-glove service to fix the tire rotation, ensure the scratch is properly handled, and deliver the touch-up paint directly to you. We want to regain your trust and show you the quality of service that you truly deserve. We understand your decision to consider other dealerships, but we hope to have another chance to earn your business and provide the experience you expected when purchasing your car. Please don’t hesitate to contact me directly so I can schedule a time that’s most convenient for you. We look forward to resolving this matter to your complete satisfaction. Sincerely, Daniel Santamaria General Manager 203-672-7527

December 20, 2024

They always do a great job! I’ve been to other Acura dealerships in CT and this is by far my favorite. More

by Boe614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick ?
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Dec 22, 2024 -

Acura by Executive responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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