Acura Of Pembroke Pines

They are rude and rip you off I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a xxx. I had to drive from my home town 3 times to get the price I wanted to pay and the next day the car overheated on me. They treated me like I was a xxx. They were unprofessional impolite etc. They said the car was as is even tho it was only a day after I bought it. Don't buy from here they lie and pretend to be on your side just so they can earn your business. You couldn't pay me to buy a car from Craig zinn auto groups ever again. More

Sales Manager is a real xxxxxx You cant be surprised when you get a nice sales guy and big time xxxxxxxxx Manager. But these guys take the cake.. They are known a**h***s. You cant be surprised when you get a nice sales guy and big time xxxxxxxxx Manager. But these guys take the cake.. They are known a**h***s. More

Do not purchase your vehicle from Michael Duggan I just purchased a vehicle from this dealer and am extremely disappointed by a member of their sales team name Michael Duggan. I went in to the dealer I just purchased a vehicle from this dealer and am extremely disappointed by a member of their sales team name Michael Duggan. I went in to the dealership and paid cash for a vehicle that is less than two years old and spent a total of 7 hours at this dealership, during which time I was consistently stalled by being told that the oil was being changed, the battery replaced, and a recall was being fix. Less than 24 hours after I drove away from the lot, my car wouldn't start because my supposedly brand new battery had died. I had to call roadside assistance to get a jump. I called and spoke to Duggan, and he sounded very willing to help. He said he would call right back. The following day, he had still not called me, so I sat at my home with a $$,$$$ paperweight parked out front. I called Duggan AGAIN, and he said that he was speaking to the service department and that because I live an hour away, he would send someone to fix the issue. Low and behold, 4 hours passed and I heard nothing. I texted him that I needed this issue resolved, and he took time out of his busy day selling vehicles to respond with an "OK." I plan on going through another Acura dealership to get this issue resolved because I made the mistake of trusting an incompetent salesperson with my decision to purchase a vehicle that I hoped was reliable. I am extremely disappointed by the level of service that I have received from this man. I would highly suggest going through another sales person, as some of them are extremely professional and helpful. Other employees at this dealership were also extremely helpful, but unfortunately, one bad apple can spoil the bunch. More

My Acura ex-dealer I was just at this dealer (4/16/16 11:00 am.) I have leased 5 cars from this dealer. When it is time to return one and get another, they work with I was just at this dealer (4/16/16 11:00 am.) I have leased 5 cars from this dealer. When it is time to return one and get another, they work with you; not great deals, only average, but they take care of the transaction. Now, when you just want to return one without getting a new one, FORGET IT. They run away from you and then treat you like if you are bringing them a problem. Too much paperwork, I guess. If you INSIST, they help you by telling you to leave it and Acura will bill you. Not kidding, you drop it not knowing what the final bill will be for extra miles and if they determine later that the car's condition is not as expected, you are at their mercy. So, yes, walk away and hope for the best and if not, try to fight Honda Motors later. (How else would it be? If they tell you what issues they find while you still have the car, you can have it fixed before going back and save a good amount of money) I still have 2 more cars on lease from these guys and, even with that, these guys will not do their job.. So, now I have to wait and try to get with Honda Motors during the work week and try to solve this issue. I will also, while I'm at it, terminate the other 2 and get new ones somewhere else. 12 years with Acuras and the only time that I'm returning without getting a new one, I get no help. Miramar resident More

Price wasn't there, but John was Despite the negative reviews of the dealership listed, I had a very pleasant experience. Being very attentive to detail and particular, John made the Despite the negative reviews of the dealership listed, I had a very pleasant experience. Being very attentive to detail and particular, John made the experience of shopping with Acura unbelievably easy. The test drives and his personal availability was so wonderful that I was about to buy a car simply because of his character. I had not gone with this particular dealership due to a vast difference in price but highly recommend that if you are in the market for an Acura, make sure to see John here. More

Bad experince We was doing a lease return, when we ask at front wbat was the reason of the visit the sales person told us " we can't take this vehicle", we asked wh We was doing a lease return, when we ask at front wbat was the reason of the visit the sales person told us " we can't take this vehicle", we asked why? " we don't have space". Wow! This one is the last car we going to lease from that store and i will tell my friends about it. Also we spoke to the sales manager and he was jerk. More

So rude I live in Sarasota and i found a used Acura online. I called them and they transfered me to sales manager named Donal. I said I wanna make deal before I live in Sarasota and i found a used Acura online. I called them and they transfered me to sales manager named Donal. I said I wanna make deal before i come because I live so far from you. He said: You have to come and test drive, its so rediculous to make a deal and then you dont like it. It wastes my time. And then I said : why you get upset with me? Because It takes me 4 hours go to ur place and another 4 hours to come back. He is totally rude an impolite. I never think a luxury car dealer treat customers like scrum. If you have money, you should go to another place where treat you like Lord. NEVER GO TO THIS DEALER. More

Please don't waste your time. Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are ext Terrible experience here. Worst customer service. Let me save you a huge headache. Do not buy a car from here, the salesmen (Michael and Alex) are extremely dishonest and make promises (in writing) they do not keep. The GM Larry was the worst of all, he is completely dishonest and when a problem was brought to his attention he did absolutely nothing to make it right. Don't waste your time here! There are plenty of good dealerships in the area who will actually treat you with respect. More

Beware of what they promise Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman Kind people trying to sell you a car, but rude and poor service level when you complain. I went there shopping around for a new leasing, the salesman told me that they can payoff my current leasing and I didn’t have to pay a penny of that, I was skeptical and I asked him again if not even a fee or charge, he confirmed saying nothing had to be paid from my side and come up with the pending amount after he “called” my old car company, so it sounded good to me and we close the deal the same day, after a month I received a bill of my old car company with a pending balance, I went back to the dealer asking for explanation, long story short, after visit the dealership four times, speaking with six people, even the General Manager, they don’t want to reimburse me the difference (I had to pay the bill). Their argument is that I signed for that, even though I did it because they told me that that was the pending balance. So they lost a customer with me and potential other customer that can ask me for a reference. Beware of what they promise. More

Acura of Pembroke Pines Keeps Treating Customers The Same Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team c Well, its almost been a year and it doesn't surprise me to see that Acura of Pembroke Pines continues to do bad business. Larry, Donald and the team continue to threaten, cheat, and lose customers. Every person that mentions buying a car , I tell them to avoid this place at all costs. Go to another Acura dealer if you like those cars. In the last 10 months I have purchased 2 vehicles from other car dealerships and all I can say is night and day. I would love to get a permit and picket \protest all along Pines Blvd in front of their location for 48 hours straight for what these folks made my family go through. Once again, AVOID ACURA OF PEMBROKE PINES. More