Acura Of Pembroke Pines

My advisor Jordan was awesome. He stayed in constant communication the entire process. I reason you are not getting 5 stars is when I picked up my car the first time there was still damage to the hood b communication the entire process. I reason you are not getting 5 stars is when I picked up my car the first time there was still damage to the hood but they were very accommodating in getting me a rental so they could fix the problem. More

very nice pleasant He was very polite pleasant and patience.He well examined everything in details. He was very determined to sale the car he an effort to do do. He was very polite pleasant and patience.He well examined everything in details. He was very determined to sale the car he an effort to do do. More

Great price right away! Great experience with Dino, Anthony and finance. Fast and friendly, my wife and I could not have been more pleased. I highly recommend this dealership! Anthony and finance. Fast and friendly, my wife and I could not have been more pleased. I highly recommend this dealership! More

GREAT FRIENDLY , CLEAN AND BEAUTIFUL JOE KALOUF AND DOUGLAS CAMPBELL AND RAMONE IN SALES WAS AWESOME I DID NOT HAVE TO WAIT LONG IN SERVICE. JORDAN FER FRIENDLY , CLEAN AND BEAUTIFUL JOE KALOUF AND DOUGLAS CAMPBELL AND RAMONE IN SALES WAS AWESOME I DID NOT HAVE TO WAIT LONG IN SERVICE. JORDAN FERBER WAS GREAT!!!!!! More

Great service and customer attention. During a time of pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! pandemic, social distance was practiced through the test drive and sales process. Overall, good experience. Thank you Mike! More

RLX purchase Everything during our afternoon purchase at the dealership was fine. As for follow up, I appreciated hearing from Joseph about my plate and the issue Everything during our afternoon purchase at the dealership was fine. As for follow up, I appreciated hearing from Joseph about my plate and the issue I faced. He was very helpful in getting that resolved. The car did have a two items on the punch list and while I initially made arrangements via text with my salesman to go over "what we owe you," once he asked me for a copy, I let it go. He should have a copy and be reaching out to me to correct any issues and it was the opposite. Then I called their parts department only to learn the 20% off parts coupon offered post-sale is basically riddled with contingencies and is worthless. So I ordered the parts I was seeking directly from Acura. Guys at the dealership said a spare tire kit doesn't fit, it does. And, I resolved my traffic software issues directly with Acura link as well. Nothing monumental, but not great when it comes to follow up. More

Customer service Technically good. I had a serious problem with electronic brake system on a 2020 TLX with only 5,300 miles. It is evident that this car came with pro Technically good. I had a serious problem with electronic brake system on a 2020 TLX with only 5,300 miles. It is evident that this car came with problems from the factory, after being taking for repair, the problem appears to be fixed. However, the car was completely stopped and locked in place. Being a TLX 2020 supposedly a luxury car I don't feel safe with this car. The Acura dealership of Pembroke Pines, a luxury car dealer,did not provide me with a substitute car while they work on my 2020 TLX. It was very disappointing. I do not and will not recommend this dealership to anyone. The dealership explained that my insurance company does not work with their policy, but this is not a customer problem, rather the dealer's problem. I am very saddened with this dealership. However, I must thank the cordial treatment I received from Alex Castillo from the service department, who was always very kind and dedicated to solving the technical problem presented by the car. My problem and concern is with dealership itself and the safety of the car, not the workers More

Seamless Acquisition! Had the pleasure of working with Dino, Ryan and Camilo for my first ever Acura! Ryan was very honest and respectful about my needs, delivered the car Had the pleasure of working with Dino, Ryan and Camilo for my first ever Acura! Ryan was very honest and respectful about my needs, delivered the car to me and even took drove back in the trade-in! This has really made me rethink about my car shopping experience in a positive way. Well done! More

Mr Duggan always gives attention whether purchasing or getting service. Joe makes sure I can afford it. They never forget you. My Acura Family. Best service ever too. 🥰 My Forever Acura Family. getting service. Joe makes sure I can afford it. They never forget you. My Acura Family. Best service ever too. 🥰 My Forever Acura Family. More

SERVICES They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos They treated me very well and Marcos Pinto was super attentive. excellent service. They attended me very fast and the service was very good. Marcos Pinto He took great care of me and his service was excellent. I will definitely look for it again for my next service. More