Acura Of Pembroke Pines

Great service by Jordan & this wasn't the 1st time I've dealt with him but he's always very attentive & quick but unfortunately the car wasn't fixed correctly & is back at Acura today! dealt with him but he's always very attentive & quick but unfortunately the car wasn't fixed correctly & is back at Acura today! More

Great Service. Mr. Ferber is always attentive polite and informative. I am very pleased to have my car serviced at the Acura Pembroke Pines location. Thank you Mr. Ferber is always attentive polite and informative. I am very pleased to have my car serviced at the Acura Pembroke Pines location. Thank you, More

poor customer service and unethical business practices On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan Reeves and Sean Bradford from the sales team, we negotiated that no fees or remaining payments would be due on the lease as part of the new vehicle purchase agreement. The contract on the 2020 RDX clearly lists 0 due on the lease turn-in. On 5/20/2020 I received a call from Acura Finance stating that a balance of $1,838.42 was due. I told Acura Finance that the Acura of Pembroke Pines had accepted return of the leased vehicle and that the new purchase contract clearly stated no additional payments were due from me on the leased vehicle. Acura Finance stated flatly that they did not care and that I needed to work directly with the dealership to have them actually follow through on their commitment to take care of this. From May 20th through June 8th, I made over a dozen calls and sent 4 emails to Larry Schlossberg (General Manager), Doug Campbell (Finance Manager), Sean Bradford (sales), and Ryan Reeves (sales). None have resolved the issue and most have not even had the minimum courtesy to return my calls. There was only one response to one of the emails from Doug Campbell on 5/26/2020 who stated that the general sales manager would be taking care of this. Otherwise there was no other response to any emails and clearly no follow through. This behavior is indistinguishable from a bait-and-switch tactic where the company tries to retroactively change the deal to profit more at the expense of the customer. There is a complete failure of customer service from the General Manager all the way down to the sales team. There are numerous complaints similar to this on the BBB website naming many of the same individuals acting in exactly the same fashion towards customers. Where is the accountability? More

Great service, very cordial, will probably come back, or at least tell others about the dealership. As far as I can go..it went seem less for me at least tell others about the dealership. As far as I can go..it went seem less for me More

Always a good experience; however, once the sale is done unfortunately you won’t be able to reach Michael! It’s always been this way! unfortunately you won’t be able to reach Michael! It’s always been this way! More

Love the team over at Acura Pembroke Pines! There customer service and knowledgeable service staff never disappoints. Thanks again for all your hard work. You guys rock! customer service and knowledgeable service staff never disappoints. Thanks again for all your hard work. You guys rock! More

I experienced a Great service fast and easy to complaining on my part can’t wait to come back feels almost like family .Acura is the best ! complaining on my part can’t wait to come back feels almost like family .Acura is the best ! More

Acura ILX 2020 I had to trade in my car and they gave me more than the carmax appraisal. They also worked with me to have a great price. I had to trade in my car and they gave me more than the carmax appraisal. They also worked with me to have a great price. More

Jean was great and the service performed was quick and painless. They respected my need for as little contact as possible and created a safe check in and check out process for me. Thank you again for a gr painless. They respected my need for as little contact as possible and created a safe check in and check out process for me. Thank you again for a great service. More

Marco Pinto always provides a Great professional service. It’s always a pleasure to deal with him. Exact timing, quick and efficient. Thank you Marco. It’s always a pleasure to deal with him. Exact timing, quick and efficient. Thank you Marco. More