Acura Of Pembroke Pines | Page 38

I had an uncomfortable experience with the finance manager who has ignored my calls and messages. I had a concern and there has been no way he’ll get back at me. I gave me only one key. They didn’t manager who has ignored my calls and messages. I had a concern and there has been no way he’ll get back at me. I gave me only one key. They didn’t know how to answer some questions about the car features. More

They were very professional and efficient. It was easy to appreciate Marco Pinto now very well his job and his clients. He knew my car and it's previous owner very well. He kept his best all t It was easy to appreciate Marco Pinto now very well his job and his clients. He knew my car and it's previous owner very well. He kept his best all time to give me an outstanding personal service... More

Very professional and tells you up front about everything you need to know. Cheers luv you need to know. Cheers luv More

Marco is an exceptional service advisor! He is reliable, helpful, courteous and knowledgeable. Always greets you with a smile, it makes my trip to your dealer a pleasure to go to. Will alw He is reliable, helpful, courteous and knowledgeable. Always greets you with a smile, it makes my trip to your dealer a pleasure to go to. Will always go back there. kudos to Marcos :) More

Joesph Pineda was super helpful and patient with us. We left happy and will come back to him when our lease is up. We left happy and will come back to him when our lease is up. More

Saturday 9/14/24 appointment at 12:00pm and several employees didn’t approach me to ask how I am doing or greet me or ask what was my visit for that day NOTHING. My husband and I had to figure everythi employees didn’t approach me to ask how I am doing or greet me or ask what was my visit for that day NOTHING. My husband and I had to figure everything out for ourselves like if we come here every day. There’s a young man that knows zero English apparently named Alberto that was greeted by my husband twice and he just looked at him and went on his way until he just said his name and that’s it nothing else. We waited almost half hour before a service advisor was available and thankfully Lucas was nice and helped us out. Well’s waited a little over 2 hours just to change one tire that was flat on my new 2023 Acura RDX with less than 6,000 miles yet and the right rear tire on the inner trim of it was apparently peeling and caused it to pop while I was driving with my baby but thankfully I was close to home and turned back. Upon getting the call that my car was ready we go back and my car is no where to be found at the end I had to ask one of the young men by the podium at the service area to please get my car because it was parked somewhere else he didn’t say anything he just grabbed my key and reversed my car back under roof of where you first enter the service department area at the Acura Pembroke Pines location no have a nice day no take care zero NOTHING. Oh and the two young ladies at the service department cashier behind the window were playing around laughing and goofing off the whole time we were there and she was rude and sarcastic she seemed to not be able to find my paperwork and key so I helped her by saying hey those are my keys for my white rdx she tells me “oh I don’t know I don’t see that, what’s the last name?” We’ve been here before and didn’t have this experience but we did not appreciate this visit. We don’t care about any coupon or “discount” or anything like that because the little things is what counts in life and that day nobody but Lucas had it. Thank you Lucas. That’s about it. Hope next visit is better. Thank you for your time. More

Emilio is the best! I always receive the best customer service and my car is always taken care of properly. I always receive the best customer service and my car is always taken care of properly. More

Great service, friendly staff, very helpful, def doing business in the future again. Highly recommend business in the future again. Highly recommend More

Reliable business people. Very courteous , all employees were polite to me. They do excelent repair work on my car. My service writer kept me informed of the progress work on Very courteous , all employees were polite to me. They do excelent repair work on my car. My service writer kept me informed of the progress work on the car. More

The service process was easy and complete. Emilio was great and kept me informed in the process. Emilio was great and kept me informed in the process. More