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Acura Columbus - Service Center

Dublin, OH

4.9
1,248 Reviews

1,248 Reviews of Acura Columbus - Service Center

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December 14, 2024

Clayton was fantastic; all was explained clearly and professionally. Clint is fantastic as well, I always request him. I am a long time customer for a reason. Keep rockin’ it! More

by My Fifth Acura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint (Last Name?)
Dec 15, 2024 -

Acura Columbus responded

Thank you 5x over!!!!! Glad Clay and Clint Stump could help! We appreciate that you took the time to write. - John Connelly Owner/Acura Columbus

December 04, 2024

The customer service provided was exceptional! The staff was not only attentive and friendly, but they also went above and beyond to address any concerns I had. Their prompt responses and willingn More

by Michael Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Acura Columbus responded

Fantastic! Thank you so much. Made my day with your very nice note - I really appreciate it. Thanks, John Connelly Owner/Acura Columbus

December 03, 2024

Thanks to the Acura Columbus service team for quickly fixing an emergency problem I had with my car. I notified them on Saturday morning, they scheduled a service call for Monday and fixed my car's prob More

by RP Heard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Connelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Acura Columbus responded

I am glad all worked out! Thanks for taking the time to write. - John Connelly

November 20, 2024

They are professional, efficient and direct in communication regarding services needed for your vehicle. I appreciate that my car always comes back clean and with the gauges reset. More

by lisamichele83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Acura Columbus responded

That is so nice! I am glad Zach and the team have been able to help and thanks for taking the time to write. Thanks, John Connelly Owner/Acura Columbus

November 12, 2024

Excellent customer service. I appreciate that everyone always takes great care of my car, and makes sure I am taken care of while I wait. More

by Cathy Doseck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Acura Columbus responded

Thanks for your trust Cathy - we appreciate it! - John Connelly Owner/Acura Columbus

November 08, 2024

Seamless and enjoyable service experience from booking, drop off, updates and pick up. Exceptional customer service from Clayton who ensured all concerns were addressed and kept me in the loop at times More

by David Gachie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Acura Columbus responded

Great to read - I am glad Clay could help! Thanks for your trust. We appreciate it. Thanks, John Connelly Owner/Acura Columbus

November 06, 2024

Excellent service from the time you make a call, to the scheduling, your arrival and your departure. By far the best automotive service dept I have experienced. More

by Brian.strayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Acura Columbus responded

Super nice - thank you! We really appreciate it. Thanks, John Connelly Owner/Acura Columbus

November 01, 2024

The quality of service was absolutely excellent. Initially their pricing was wrong, and the value of service was underestimated; because of this, the service representative offered a coupon due to t More

by KBD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Acura Columbus responded

Thank you and I am glad Todd was able to help. We appreciate your trust. - John Connelly Owner/Acura Columbus

October 21, 2024

I took my '23 TLX in for service. The service department was quick, and efficient. The waiting room was comfortable and had lots of drink choices to choose from. More

by jjmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Acura Columbus responded

Very nice! Thank you so much for sharing. Have a great week! - John Connelly Owner/Acura Columbus

October 08, 2024

Very courteous and prompt service Got me in and out in the allotted time Very helpful More

by Cjkikta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Acura Columbus responded

Good news! I am glad to read this. Thank you! - John Connelly Owner/Acura Columbus