Acura Carland

Acura Dealer Experience The customer service we received from Eldin exceeded our expectations. He was very knowledgeable, friendly and straight forward. I would recommend thi The customer service we received from Eldin exceeded our expectations. He was very knowledgeable, friendly and straight forward. I would recommend this dealership to friends and family without hesitation. More

Good overall experience I'll preface this by saying, I shopped thoroughly for this car before making my purchase. I probably stopped at 15 dealerships before actually making I'll preface this by saying, I shopped thoroughly for this car before making my purchase. I probably stopped at 15 dealerships before actually making a decision. After seeing the patterns, and how the honest salesmen/managers treat you compared to the bogus ones, it was refreshing to end up at Acura Carland for my purchase. I drove from Tallahassee, FL due to their reviews, competitive prices, and the carfax's were excellent for the two cars I was interested in. Riley was very helpful and showed me the cars. One of which, was exactly what I wanted. I'm a very detail oriented person, cheap, and I've been in sales for a long time, so I enjoy being a bit difficult on large purchases haha. But Riley handled everything with professionalism and a sincere smile. Very honest and down to earth, at no point did I get a sham wow vibe from him. I'd recommend him and the dealership to anyone. More

First purchase from Carland, but will not be the last. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. Professional, knowledgeable, friendly and helpful provide a brief description of Mark's approach and demeanor to the process of purchasing a vehicle. This was more of a collaborative effort versus a hard sell approach. Mark listened patiently to our expectations, asked questions to verify specific needs/usage and then provided several vehicle options for our review; along with key attributes of each vehicle. We are pleased with the process and the vehicle that we purchased. Carland, and Mark, will be our first choice for our next purchase. More

Nick is a Pleasure to work with We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the custome We have now purchased 4 vehicles at this dealership and Nick has assisted on 3 of them. He consistently goes out of his way to try to get the customer what they want. His knowledge and passion for his job is evident in his presentation of the vehicles. Even after the sale, Nick is always willing to help with anything while at the dealership for a service visit. We hope to continue to do business here and especially with Nick. More

Buyer Beware!!!! Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to Worst experience buying a car ever. The promised me a refund sent over night. It has been 2 weeks and they ignore my emails. Finally I escalated to a manager. It remains to be seen whether I receive it or not. I bought a used car with the them that had only 6k miles on it. I asked many times if there was any damage. They assured me it was immaculate. No issues whatsoever. Soon as I got it home I took it to get serviced to maintain the warranty (it was a Porsche). The service department at my local Porsche immediately sent me pictures of serious damage to the under body. It is a bright red vehicle and it would have been impossible to miss. When mentioning the damage to the manager, he just said they will work on their customer service since there is no way I could prove it.... Next, they were suppose to pick me up at the airport. After repeatedly asking for confirmation on pickup time days before they show up an hour and a half late. It just happens we arrived at the dealership at exactly the time they opened up. Convenient. Instead of ignoring me, they could have simply let me know when it was open and I could have re-arranged my schedule. All in all, they are untrustworthy and deceitful. I recommend trying any other dealership before this one. Even if you save a little with them, it will cost you more in the long term. As a side note, most of these issues could have been addressed by simple communication. An email or an some sort of status update would have done wonders for 2 of the issues. The damage and lying are serious however are serious issues that should make anyone stay far far away from them. More

Pleasant and unpressured Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative Our sales guy was friendly, accommodating and low pressure, thus we found the whole experience not at all stressful, but pleasant. Our only negative comment was the fact that the sales guy kept going back to his manager to consult with when the negotiation began, however we understand that's the way it's done. Again, overall, we were pleased with the low-key approach. More

Nick is the man I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite I recently bought a used 1996 Acura RL from Nick. I've had some bad experiences with car dealerships in the past but my experience with Nick was quite the opposite. He was very professional and helpful with me and what I was looking for in a used car. Nick listened to my needs and provided me with excellent customer service. He wasn't pushy and was very knowledgeable. He also went the extra mile and completely detailed the car before I purchased the vehicle. I would definitely recommend Nick to anyone looking to buy a new or used Acura. Thank you Nick for a very pleasant buying experience. More

Another Great Experience! We recently made our third purchase from Acura Carland with the help of our sales person, Nick Despotopoulos. We always receive excellent customer se We recently made our third purchase from Acura Carland with the help of our sales person, Nick Despotopoulos. We always receive excellent customer service and leave with a great deal. Nick is a wonderful low-pressure sales person and knows everything about the Acura brand. Great experience & very happy customers. More

Great Experience! We really enjoyed our dealings with the staff at Acura Carland; they were very helpful and understanding during the process of purchasing a brand new We really enjoyed our dealings with the staff at Acura Carland; they were very helpful and understanding during the process of purchasing a brand new Acura MDX. We also love that we get a Life Time Warranty on our new MDX! We will definitely recommend our friends to our friends at Acura Carland. Thanks to Mark Lieberman and Jeff (GSM); we are very happy customers. More

Enjoyable Experience We left Acura Carland excited to have bought a new car. No hard sales, no tricks, double talk and no stress.. They are as proud of their cars as we ar We left Acura Carland excited to have bought a new car. No hard sales, no tricks, double talk and no stress.. They are as proud of their cars as we are of our new MDX. Bill Scurry was very knowlegeable and personable. We very happy customers. More