Back

Academy Ford

Laurel, MD

4.8
307 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

Directions

By Type

Showing 307 reviews

June 21, 2024

Great customer service and professionalism. Kudos to Mr. Watson for his tireless effort keeping me apprised of repair status. More

by Fboca333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Derek Watson
Jun 24, 2024 -

Academy Ford responded

Thank you for recognizing Mr. Watson's dedication and our team's professionalism at Academy Ford Sales! We appreciate your feedback and are glad to hear about your positive experience.

June 14, 2024

Alvin and staff was extremely helpful and accommodating. Alvin contacted throughout the process and provided options. More

by Bjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jun 14, 2024 -

Academy Ford responded

Thank you for sharing your experience! We're glad to hear Alvin and the team at Academy Ford Sales were helpful and accommodating throughout the process. Happy driving!

June 14, 2024

Dealership proactive regarding recalls on my one year old Ford Maverick. Sent mobile service unit to my home to perform required wotk at my convenience. More

by rtrumbule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jun 17, 2024 -

Academy Ford responded

We're glad to hear that our proactive approach and mobile service at Academy Ford Sales made things convenient for you. Thanks for sharing your experience!

June 13, 2024

Andy was super nice and professional and very honest. beautiful waiting room.car feels so much better now.i will be back for future work.the only small thing was there was a bottle left in my car and it w More

by snelltanya78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jun 13, 2024 -

Academy Ford responded

Thank you for sharing your experience! We're glad to hear Andy and the team at Academy Ford Sales provided excellent service. We apologize for the oversight with the bottle, and we look forward to assisting you again in the future!

June 12, 2024

Love the way the service went. Everything went smooth. They showed up when they said he was gonna be here and left when they left not a problem not an issue gave us our paperwork a More

by jim.dustin52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Jun 12, 2024 -

Academy Ford responded

Thank you for sharing your positive experience with Academy Ford Sales! We're glad to hear everything went smoothly and efficiently. We appreciate your feedback and are here for any of your future needs!

June 12, 2024

I have patronized Academy Ford since 2003 and have been more than satisfied with their performance, service and detailed explanations of issues concerning the maintenance of my vehicle. More

by JCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Alvin Powell, Jake Skeen
Jun 12, 2024 -

Academy Ford responded

We're delighted to hear that you've been satisfied with our service since 2003 at Academy Ford Sales. Thank you for your continued trust and support!

June 07, 2024

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien. More

by alfrecheverry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jun 07, 2024 -

Academy Ford responded

Muchas gracias por las cinco estrellas para Andy del equipo de Academy Ford Sales! Esperamos tener la oportunidad de servirle de nuevo en el futuro. Tenga un buen día!

June 07, 2024

Service department is always friendly and easy to work with. They get the work done quickly and deliver it when they promise it. More

by Terry.goodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Jun 10, 2024 -

Academy Ford responded

Terry, we're delighted to hear that our service department at Academy Ford Sales met your expectations! Thanks for the positive feedback!

June 05, 2024

The management and service department at Academy Ford of Laurel, MD are professional, welcoming, dedicated, honest, and go above and beyond for their customers at all times. More

by Blessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dereck in Service Department
Jun 05, 2024 -

Academy Ford responded

Thank you for recognizing the efforts of our management and service department at Academy Ford Sales. We're delighted to hear that you found our team professional and dedicated!

June 05, 2024

Maintenance was completed quickly and with no issues. Staff was great and very friendly and knowledgeable. More

by ricknpetersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Davis
Jun 05, 2024 -

Academy Ford responded

Rick - we're glad to hear that our team at Academy Ford Sales provided quick and friendly service. Thanks for the positive feedback!

...
9
...