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Academy Ford

Laurel, MD

4.8
300 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 300 reviews

June 24, 2024

Derek has been working with me for years. He always answers my questions and concerns with a smile. That’s why I keep coming back. More

by Danted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember them. Been coming here for 11. Years.
Jun 24, 2024 -

Academy Ford responded

Danted, we're delighted to hear that Derek has consistently provided you with excellent service at Academy Ford Sales. Thanks for your continued trust and support!

June 23, 2024

The service is always professional and in a timely manner. My serviceman has always provided excellent customer service. More

by aura.gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jun 24, 2024 -

Academy Ford responded

Thank you for the positive feedback! We're delighted to hear that our team at Academy Ford Sales consistently provides professional and timely service. We appreciate your support!

June 23, 2024

Academy Ford performed my service quickly and efficiently with professionalism. I also needed to have the body shop do some repairs due to a break in. The work was done very meticulously. More

by Blue Eyed BBQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin and Tommy Woods
Jun 24, 2024 -

Academy Ford responded

Thank you for sharing your positive experience! We're glad to hear our team at Academy Ford Sales provided efficient service and meticulous repairs. We appreciate your support!

June 21, 2024

Great customer service and professionalism. Kudos to Mr. Watson for his tireless effort keeping me apprised of repair status. More

by Fboca333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Derek Watson
Jun 24, 2024 -

Academy Ford responded

Thank you for recognizing Mr. Watson's dedication and our team's professionalism at Academy Ford Sales! We appreciate your feedback and are glad to hear about your positive experience.

June 14, 2024

Alvin and staff was extremely helpful and accommodating. Alvin contacted throughout the process and provided options. More

by Bjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jun 14, 2024 -

Academy Ford responded

Thank you for sharing your experience! We're glad to hear Alvin and the team at Academy Ford Sales were helpful and accommodating throughout the process. Happy driving!

June 14, 2024

Dealership proactive regarding recalls on my one year old Ford Maverick. Sent mobile service unit to my home to perform required wotk at my convenience. More

by rtrumbule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jun 17, 2024 -

Academy Ford responded

We're glad to hear that our proactive approach and mobile service at Academy Ford Sales made things convenient for you. Thanks for sharing your experience!

June 13, 2024

Andy was super nice and professional and very honest. beautiful waiting room.car feels so much better now.i will be back for future work.the only small thing was there was a bottle left in my car and it w More

by snelltanya78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jun 13, 2024 -

Academy Ford responded

Thank you for sharing your experience! We're glad to hear Andy and the team at Academy Ford Sales provided excellent service. We apologize for the oversight with the bottle, and we look forward to assisting you again in the future!

June 12, 2024

Love the way the service went. Everything went smooth. They showed up when they said he was gonna be here and left when they left not a problem not an issue gave us our paperwork a More

by jim.dustin52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Jun 12, 2024 -

Academy Ford responded

Thank you for sharing your positive experience with Academy Ford Sales! We're glad to hear everything went smoothly and efficiently. We appreciate your feedback and are here for any of your future needs!

June 12, 2024

I have patronized Academy Ford since 2003 and have been more than satisfied with their performance, service and detailed explanations of issues concerning the maintenance of my vehicle. More

by JCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Watson, Alvin Powell, Jake Skeen
Jun 12, 2024 -

Academy Ford responded

We're delighted to hear that you've been satisfied with our service since 2003 at Academy Ford Sales. Thank you for your continued trust and support!

June 07, 2024

Excelente el servicio prestado por Andy, muy profesional y amable. Sabe del tema y explica muy bien. More

by alfrecheverry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Jun 07, 2024 -

Academy Ford responded

Muchas gracias por las cinco estrellas para Andy del equipo de Academy Ford Sales! Esperamos tener la oportunidad de servirle de nuevo en el futuro. Tenga un buen día!

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