Academy Ford

Academy Ford did a great job from the time I walked into the service area, to when I finished paying my ticket. Thank You!! the service area, to when I finished paying my ticket. Thank You!! More

Always professional and greets customer with a smile. I have used this shop over 10 years, and feel confident my vehicle receives the best care. Prompt and timely. I have used this shop over 10 years, and feel confident my vehicle receives the best care. Prompt and timely. More

The service department was outstanding. I was able to get an appointment and repairs done the same day. Alvin was a pleasure to work with. I was able to get an appointment and repairs done the same day. Alvin was a pleasure to work with. More

Called ahead to see if they had space to look at a vehicle, was told they had availability, and would be able to look at my vehicle the same day. Fast forward 3 days, my vehicle still has not been vehicle, was told they had availability, and would be able to look at my vehicle the same day. Fast forward 3 days, my vehicle still has not been seen, and the service rep keeps dodging my calls for some reason. The initial reason why my car wasn’t looked at was because and i quote “it was so disassembled that the tech didn’t know where to start.” That sentence makes it sound as if i tired my dash out, along with all of my engine components. The only two items that were disassembled in any way were my front air intake, so that I was able to get easy access to the battery, and my push to start button was pulled out of its normal spot, due to some guy attempting to steal my 2017 Ford Focus RS. The fact that the tech considered it so disassembled that they didn’t know where to start is a huge red flag for me. Those are two components that are both very easily removable, and very easily put back into place. After leaving numerous voicemails, i still haven’t gotten a call back, because somehow magically Mr. Watson (i believe that’s his name) is away from his desk. Every, single, time. I’m attempting to not take it personally, but the treatment I’ve received is making that difficult. I HIGHLY do not recommend this dealership at this time. More

Had my first service experience with my new Maverick. A software recall. Couldn’t have gone better. The two man team showed up, efficiently performed the upgrade, and things are just fine . Thanks Academ A software recall. Couldn’t have gone better. The two man team showed up, efficiently performed the upgrade, and things are just fine . Thanks Academy Ford for the great work! More

Best dealership in the DMV hands down. Tom and Mike Lynch’s run the best and isn’t hard to do with the best employees out there Tom and Mike Lynch’s run the best and isn’t hard to do with the best employees out there More

I appreciate the service department so much. I can get an appointment when I need one, they keep me informed as the work processes and are very personable. I can get an appointment when I need one, they keep me informed as the work processes and are very personable. More

Derek is always courteous and helpful, he was able to get my vehicle back to me quickly. my vehicle back to me quickly. More

Service advisor Andy provided excellent customer service. The whole service department deserve a kudos. Great job The whole service department deserve a kudos. Great job More

Service was good. Staff was courteous and drop off and pick up if my vehicle was smooth. However, communication is an area that needs improvement. I was not called to Staff was courteous and drop off and pick up if my vehicle was smooth. However, communication is an area that needs improvement. I was not called to let me know that my vehicle was ready, so I forgot that it was at the dealer and by the time I remembered the shuttle service was already closed. I was told to call back in the morning to have someone pick me up. I called at 8 am, but didn't get picked up until 11 am. I called numerous times during that time to make sure that I wasn't forgotten. Note that I live only 15 minutes from the facility. More